Monday Motivation: Celebrate Milestones Big AND Small

goal-quotes1As I alluded to in a previous post, the Thanksgiving turkey trot is fast becoming a favorite tradition for me.  In this most recent rendition I pushed a stroller for the 10K and while I was nearly one minute per mile off of my personal best pace, I realized something.  In my very first 10K nearly five years ago (without a stroller) I ran an 8:20/mile pace and at the time thought I was faster than lightening.  On Thursday, I pushed a strolled with a 50 pound child at an 8:09/mile pace.  I think that’s called progress.

In a previous post I talked about quality in customer service and the importance of making continuous small improvements.  In running that might mean improving my times on a certain course by a few seconds.  In customer service, that could mean finding ways to turn one more detractor into a promoter each month or improving email resolution time by a few minutes.

The point of all this is that these improvements, while small in the moment, add up to significant improvement over time.  When you then stand and compare where you were five years ago to where you are now, the difference is night and day and you truly have something to be proud of.  Take time daily, weekly and monthly to celebrate small improvements because they are the building blocks on which major improvement and change is made possible.

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Jeremy Watkin is the Director of Customer Experience at FCR, the premiere provider of outsourced call center and business process solutions. He has more than 17 years of experience as a customer service and experience professional. He is co-founder of the Customer Service Life blog and a regular contributor. Jeremy has been recognized many times for his thought leadership. Follow him on Twitter and LinkedIn for more awesome customer service and experience insights.

One comment

  • Wow, YAY! Congrats on that amazing time, Jeremy! Who did you have in the stroller, Bruce? Heehee! But yeah it is definitely progress here and you should be so proud of it. Imagine telling yourself that when you started running, in 5 years time, you’d be at this position. Would you have believed it? I appreciate this post today–needed the motivation, that’s for sure. Sometimes it’s so easy to get caught up in the swirl of things that you don’t even realize you’ve made any progress at all. 🙂

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