Monday Motivation: Getting Job Offers Customer Service

hiredI love any opportunity to be served by someone who really gets what AWESOME customer service is all about.  I appreciate the way these people make me smile and command a deep sense of loyalty for the company they represent.

As a customer service leader, I so often want to take this a step further.  Though I’ve never acted on this impulse, a good part of me wants to offer these folks jobs.  Doesn’t it make sense to want to collect the best of the best to represent your brand and serve the customers that are so important to us?

At Phone.com, our awesome customer service representatives are frequently offered jobs, gifts and even marriage proposals.  That means we’re doing something right!  The moral of this story is simple: Be the type of customer service representative who receives job offers from your customers!

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Jeremy Watkin is a Product Marketing Manager at 8x8. He has more than 19 years of experience as a customer service professional leading high performing teams in the contact center. Jeremy has been recognized numerous times as a thought leader for his writing and speaking on a variety of topics including quality management, outsourcing, customer experience, contact center technology, and more. When not working you can typically find him spending quality time with his wife Alicia and their three boys, running with his dog, or dreaming of native trout rising for a size 16 elk hair caddis. Be sure to connect with him on Twitter and LinkedIn.

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