Monday Motivation: Getting Job Offers Customer Service

hiredI love any opportunity to be served by someone who really gets what AWESOME customer service is all about.  I appreciate the way these people make me smile and command a deep sense of loyalty for the company they represent.

As a customer service leader, I so often want to take this a step further.  Though I’ve never acted on this impulse, a good part of me wants to offer these folks jobs.  Doesn’t it make sense to want to collect the best of the best to represent your brand and serve the customers that are so important to us?

At Phone.com, our awesome customer service representatives are frequently offered jobs, gifts and even marriage proposals.  That means we’re doing something right!  The moral of this story is simple: Be the type of customer service representative who receives job offers from your customers!

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Jeremy Watkin is the Director of Customer Experience at FCR, the premiere provider of outsourced call center and business process solutions. He has more than 17 years of experience as a customer service and experience professional. He is co-founder of the Customer Service Life blog and a regular contributor. Jeremy has been recognized many times for his thought leadership. Follow him on Twitter and LinkedIn for more awesome customer service and experience insights.

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