Monday Motivation: Identify, Share And Inspire Awesome Customer Service

imagesOne of my favorite stages in raising kids thus far is when they are just discovering words.  Part of it is that words like “frog” and “shirt” sound like swear words.  More significantly though is when the child learns a new word and uses it with such confidence and conviction.  My son Sam is at this stage and anywhere we go he is quick to point out trucks, boats, cars, bicycles and buses.  When I say that he points them out I mean he says “TRUCK!!!!!!!!!!” or “BUS!!!!!!!!!!”  He knows what they are and makes sure we know it as well.

I got to thinking about my convictions about this blog and about customer service.  At the very core of our blogging is the belief that we can learn a lot about customer service simply by observing the good and bad customer service taking place all around us.  Like my son, when we experience or observe good customer service we need to be quick to declare “AWESOME!!!!!!!!!”

For those of you on a customer service team, here’s my challenge to you.  Take a moment every day to learn and observe an awesome customer service insight and then use it to inspire and motivate your team.  By doing this every day it is a shot of instant accountability and motivation to improve the way you serve your own customers.  Try it and please let me know how it goes.  I want to share your stories with my team.

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Jeremy Watkin is a Product Marketing Manager at 8x8. He has more than 19 years of experience as a customer service professional leading high performing teams in the contact center. Jeremy has been recognized numerous times as a thought leader for his writing and speaking on a variety of topics including quality management, outsourcing, customer experience, contact center technology, and more. When not working you can typically find him spending quality time with his wife Alicia and their three boys, running with his dog, or dreaming of native trout rising for a size 16 elk hair caddis. Be sure to connect with him on Twitter and LinkedIn.

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