Monday Motivation: Infectious Customer Service
Do you customer service folks ever catch yourselves asking questions like “why in the world do I talk to customer after customer, day after day?” or “what in the world is the meaning of all of this?” Heck, I’m in management and I ask those questions often.
In many ways, that is the quest of this blog. We want to be AWESOME but that word can quickly become cliche if we’re not careful. I often find myself gaining new and deeper understanding of awesome when we receive unique feedback from customers. Check out this feedback we recently received:
Derrick was very helpful and polite. I used his services twice today. I only wish he worked at my bank, my cable company and could handle all my communications with my ex-wife. haha.
If only right? If only the most awesome customer service representative you ever spoke with could handle all of your customer service needs for all companies you do business with. Of course that’s not possible but there are two things we can do:
1. Do business with companies with awesome customer service- As customers, we have a lot of power to influence companies to offer awesome customer service. Wherever possible, choose to do business with companies that have awesome customer service and that will challenge the companies who aren’t awesome to step up their game.
2. Awesome customer service is infectious- By modeling awesome customer service day in and day out, you have a positive affect on each customer you interact with. At Phone.com, if our entire team embraces this, we all of a sudden become a model of customer service that other customer service professionals and companies seek to emulate.
Call me crazy, but I believe that by modeling awesome customer service, we truly do make a difference. If that isn’t enough to sustain you from day to day and call to call, I don’t know what will.