Monday Thoughts: Customer Service CAN Be Fun

Happy Monday to everyone out there.  I don’t know where you stand in your current job but I think it’s appropriate to give you a thought as we start the week.  imagesI hope it will propel you into a purposeful, meaningful and effective week.  In the book “Raving Fans,” which we’ve been working through in our book club, they talk about closing your eyes and envisioning in clear detail what you want.  Take a moment to do that this morning as you’re sitting at your desk.

While you are envisioning what you want, I’d like you do focus on a couple ideas:

  1. Imagine that the grass ISN’T greener on the other side: Think about making the most of your current situation today.  Oftentimes I find that unhappiness leads to more unhappiness and no amount of moving around will help this without first arriving at some level of contentment.
  2. Can’t this be fun?: If you’re not having fun in your current situation, envision one thing you have the power to do to make it fun.  Maybe it’s saying one encouraging thing to a coworker or resolving to answer every phone call with a smile.

Alright, that’s the end of the exercise.  One thing I can assure you is that wishing for something better and hating your current situation is the recipe for a really bad week.  Make it a great one and let us know if miraculously customers are nicer to you this week.


Jeremy Watkin is the Director of Customer Experience at FCR, the premiere provider of outsourced call center and business process solutions. He has more than 17 years of experience as a customer service and experience professional. He is co-founder of the Customer Service Life blog and a regular contributor. Jeremy has been recognized many times for his thought leadership. Follow him on Twitter and LinkedIn for more awesome customer service and experience insights.


  • Today is “Don’t Cry Over Spilled Milk Day” and I connected this to #1 on your ideas list here. Make the most of your situation, don’t fret over the small things and find happiness in the little things. I try to do this daily, in and out of work. It’s not always easy but definitely worth the challenge on a gloomy day.

    I try to make everything fun…or funny! But, the trick is how to do it in a productive way. I might need to work on that part a bit.

    I like these exercises though–we should start every week with something like this!

  • Thanks for the comment Jenny. One thing I’m trying to wrap my mind around is this. So what if you have fun defacing your supervisor’s office or laughing about something or a bunch of other non-work-related activity.

    I’m not sure how to put a number on it but this kind of fun I think makes you more productive, more inspired, etc. I think companies don’t realize that, don’t trust and they micro-manage. Like I said, not sure how this plays out but that’s what you made me think of.

    • Well, I think the most important thing is to balance the fun and the work. Obviously, I’m “decorating” your office but I’m also getting back to my desk to help a customer and completing my tasks for the day.

  • Yeah balance is definitely important!

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