My Interview On The Fast Leader Show


I was recently interviewed by Jim Rembach of the Fast Leader Show and it went live a week ago. In preparation for the interview, I started listening to the show on a regular basis and there are a few things that really stood out about it.

  • Getting over the hump: Each episode is posted on Wednesday with the purpose of giving you insight and advice to get you over the hump.
  • Focus on challenges: Not only is Wednesday “hump day” but we also have humps or challenges we face in our lives. Jim Rembach asks his guests to share a challenge they have faced and how they got over the hump and came out stronger.
  • Unconventional approach: Many shows ask guests to highlight all of the good points. Jim seeks to get to know the real person, warts and all. I find it’s a lot easier to identify with a guest when I know their path hasn’t been perfect or easy to get to the point they’re at now.

Feel free to give the interview a listen and subscribe to the Fast Leader Show. For those of you interested in growing as a customer service professional and a leader, join me in becoming a member of the Fast Leader Legion.


Jeremy Watkin is the Director of Customer Experience at FCR, the premiere provider of outsourced call center and business process solutions. He has more than 17 years of experience as a customer service and experience professional. He is co-founder of the Customer Service Life blog and a regular contributor. Jeremy has been recognized many times for his thought leadership. Follow him on Twitter and LinkedIn for more awesome customer service and experience insights.


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