An Exercise in Making the Customer’s Day
I will come back to this often but our mission for this blog is to learn how to communicate better and share our journey with […]
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Don’t Embarass Your Customers!
As you all know, I ride an inexpensive commuter bus from Philly to NYC a couple times a week for work. Yesterday was a day […]
Continue reading »Importance of Leadership
What better day than National Boss’s Day to write about leadership!? The worst boss I ever had was at an amusement park restaurant of all […]
Continue reading »Observing a Culture of Excellent Service
There’s no better time to blog than when the San Diego Chargers are blowing a 24 point half time lead. Enough said on that topic. […]
Continue reading »Making it our own
In the following post, Jenny and Jeremy discuss all of the awesome customer service philosophies and resources out there and specifically ways people advocate creating […]
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The Power of “Let me see what I can do!”
Have you ever asked someone if they could help you find a solution for a problem and without blinking an eye or lifting a finger […]
Continue reading »Overcome the “Under Pressure”
Saturday night. Dinner at a bustling brewery restaurant in Philly. My friend and I are seated at a table in the main area of the […]
Continue reading »A Day of Good Service
Hey readers, how was your day? Mine was awesome! It started with a trip to the dentist and ended with my car being towed home. […]
Continue reading »Appreciate the WOW
I commute on a great bus service from Philly to NYC a couple days a week. They are safe and reliable with friendly drivers. Today, […]
Continue reading »Keeping Your Cool When Things Heat Up
This isn’t the first time I have prefaced a bad customer service experience by saying something nice about a company but I’m at it again. […]
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