The Power Of Choice
I think I’ve mentioned it a few but a friend and I are training for a marathon that is now just six weeks away. Last […]
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Recipe for Success
I admire successful people. I mean, who doesn’t? Reading a story about someone who creates an empire from nothingness is pretty fantastic. Or, someone who […]
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When The Circus (My Kids) Enters Your Store
Have you ever taken your children on a shopping trip that turned into a bit of a circus? Did the employees at that establishment leave […]
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Webinar Report- Solving Service Failures: 3 Causes of Inattentive Service
Last week I attended a webinar entitled “3 Causes of Inattentive Service” conducted by Jeff Toister (@toister) of Toister Solutions. He began the presentation talking […]
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Admit It
I don’t think it’s a stretch to say that most people have at least some awareness about the steroid cloud that has hovered over Major […]
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Leadership Lessons Learned From “Arthur Christmas”
I’ll begin this post with a big “SPOILER ALERT” in case you haven’t seen the movie “Arthur Christmas.” Of course we rented this for the […]
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Shhh, just listen!
We’ve all had the experience at some point in our lives where we are explaining a problem to someone and mid sentence, they jump in […]
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Get That Coupon Out Of My Face!
I realize I talk about sandwich shops a lot but this one was too good to pass up. It actually happened at a local sandwich […]
Continue reading »Webinar: Turn Your Call Center Agents into Loyalty Makers
I recently attended a webinar held by GoToAssist (@gotoassist) on the topic of turning our call center agents into “Loyalty Makers.” Presenter Jill Griffin (@jillgriffin) […]
Continue reading »A Play by Play of Customer Amazement
A couple months ago, we received a feedback survey from Alexander, a customer who was frustrated because his Phone service wasn’t working properly. He said […]
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