“Mechanics” of Good Customer Service
In Pennsylvania, when renewing your auto registration, you also must take your car to be inspected. This is new for me as in California, it […]
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Truth or Dare @combetterblog Style
Have you ever played the game “Truth or Dare?” Well Jenny and I put a twist on it yesterday and I think it’s a fun […]
Continue reading »No Use Hiding It Anymore
I realize that by saying this, our blog is going to lose readers left and right but there’s really no use hiding it anymore. I’m […]
Continue reading »What were you expecting?
As a customer service professional I have taken my fair share of escalated calls. Today, the light went on and I can now definitively tell […]
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The Path Toward Effectiveness
Jeremy: Over the last several months our team has begun a real emphasis on learning and bettering ourselves. One way this has taken shape is in […]
Continue reading »Disney Quality
I am home today being “Mr. Mom” to my son Zack who’s sick. What’s better to do on a sick day than sit around and […]
Continue reading »Creative Customer Service
My friend works as an ER Nurse in a bustling hospital in San Diego. One night, a man with a broken hip was admitted and […]
Continue reading »A Growing Appreciation
Normally Jenny and I are several thousand miles apart but for one week and one week only, she’s here in San Diego and we thought […]
Continue reading »How An Evangelist Saved Our Bacon
As a manager, I would love to say I only hear the good feedback but it’s a pretty good mix of the good and bad. […]
Continue reading »It all starts with a smile
When I tell people I work in customer service for a phone company, most people have one of the following replies: “Wow, I would NOT […]
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