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We never hide the fact on this blog that our goal is to deliver AWESOME customer service to the customers at Phone.com. While I don’t […]
Continue reading »Identifying Our Customers And Serving Them Better
We never hide the fact on this blog that our goal is to deliver AWESOME customer service to the customers at Phone.com. While I don’t […]
Continue reading »This post was originally published on the ICMI blog on January 16, 2014. Click here to read the original article. I have a confession for […]
Continue reading »Human beings are story tellers. It helps us make sense of reality and our place in this universe. From movies to books, people love stories, […]
Continue reading »Take a long stroll through the vineyards, admire the grapevines, the leaves and clusters of grapes. Depending on where you are, Italy, Spain, Napa or […]
Continue reading »I have the ability to think of funny memories and laugh to myself. The one problem with that is that I get disturbed looks from […]
Continue reading »Being a supervisor or manager in customer service isn’t easy. You wear many hats. Learning how to juggle is necessary. And, you may end up […]
Continue reading »If you work for a tech company, it’s never a matter of whether or not you will have an outage– it’s a matter of when. […]
Continue reading »I have become convinced that customer service is largely a spiritual practice. It’s feeling based, with a prime objective to serve others, and it helps […]
Continue reading »I’m in a quandary and I could use some help. I am an avid drinker of green tea and have a favorite brand who shall […]
Continue reading »I’m going to keep this post short, sweet and to the point. There are two ridiculously simple ways that you can communicate with your customers […]
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