Why You’ll Never Get It Done In Customer Service
Diagnosis I have a mental disease that I’m sure many others do as well. I think I can get everything done in my job, and […]
Continue reading »Identifying Our Customers And Serving Them Better
Diagnosis I have a mental disease that I’m sure many others do as well. I think I can get everything done in my job, and […]
Continue reading »Companies that provide great customer service have a way of engraining it in their culture. They make customer service everyone’s job, not just the customer […]
Continue reading »It’s Christmas and in the words of cousin Eddie, (National Lampoon’s Christmas Vacation) we wanted to get you something “real nice.” When we aren’t blogging […]
Continue reading »We recently polled out customer service team and asked them to share in one sentence what they love about customer service and in another, what […]
Continue reading »We recently asked our customer service representatives two simple questions. What do you love about customer service and what do you hate about customer service? […]
Continue reading »In today’s coffee and customer service hangout, we talked about Jeremy’s post from earlier this week about un-ruining the day for our customers. One tool […]
Continue reading »As a customer service chameleon, your greatest asset is your adaptability. You must be able to transform your tone and rapport with a customer based […]
Continue reading »I have a public service announcement for all stores where shopping occurs. I’m a guy therefore I do not like shopping. Be nice to me, […]
Continue reading »ALLLLLLLLLLLLLLLLL ABOARD! Welcome! You have just hopped on the customer service train! Choochooooo! Better double check your ticket though–are you about to board the the […]
Continue reading »I love walking the neighborhood during the holidays and soaking in all of the festivity in the form of the decorations on houses. Who doesn’t […]
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