Monday Motivation: Celebrate Milestones Big AND Small
As I alluded to in a previous post, the Thanksgiving turkey trot is fast becoming a favorite tradition for me. In this most recent rendition […]
Continue reading »Identifying Our Customers And Serving Them Better
As I alluded to in a previous post, the Thanksgiving turkey trot is fast becoming a favorite tradition for me. In this most recent rendition […]
Continue reading »I recently teamed up with my friend Al Hopper to talk about What Forrest Gump Teaches Us About Customer Service. After watching the movie we both […]
Continue reading »Thanksgiving in my family is an important day. It’s the day the family comes together and shares music, sports, food and rings in the Christmas […]
Continue reading »I did not inherit the cooking gene, that’s for sure. I grew up in awe of my grandmother, whipping up amazing meals; homemade pizzas, casseroles, […]
Continue reading »One of the ways I keep track of ideas for future blog posts is to jot down some quick notes in WordPress and save them […]
Continue reading »Words are beautiful, tangible, and have the ability to flow across a page like a river of gold. At the same time, words also have […]
Continue reading »In today’s Coffee and Customer Service Hangout we talk about the latest things we are working on in customer service at Phone.com. You will not […]
Continue reading »I’ve got the blues. The customer service blues. At work, when I’m struggling to resolve a problem for a customer, I’m blue. Out in public, […]
Continue reading »I was sitting at Starbucks this morning, poised to write a blog post that was going to knock your socks off. It was at that […]
Continue reading »Recently, I was lugging my large, heavy suitcase and my 15lb dog in a carrier on my shoulder through a crowded subway station. Carrying the […]
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