Pausing to Give Thanks
We are approaching one of my absolute favorite times of year and NO I do NOT like to shop. I’m a guy so if I’m going to the store, it’s for one purpose and one purpose only and I get out as fast as I can. I do however love pecan pie hence the picture. In three days we are going to celebrate Thanksgiving and I thought, what better way to talk about customer service than to look at it through the lens of thankfulness.
I’m not sure where you are coming from this year but I’m guessing we have a broad spectrum of readers. Some thankful, some desperately searching for something to be thankful about. Some feeling happy and blessed, others feeling like they can’t get a break. Some feeling like they are on top of the world, others dealing with the loss of a loved one or chronic pain or a battle with cancer. Admittedly, 2012 hasn’t been my favorite year and at times, I too have struggled to be thankful.
A few year ago, I read the book FISH!. It’s a simple, easy read but a must read for any one in customer service or any company wanting to build a customer centered culture. Our company tried to implement FISH! in all its glory and it totally flopped I think because our employees didn’t really want to be a part of some “experiment.” Regardless of what you call it, FISH! is filled with timeless principles that every company should adopt.
One of the principles that has always stuck with me is “Choose your attitude.” The principle is simply that every day, you can choose to have a great attitude. You can choose not to let circumstances ruin your attitude. That principle constantly looms over my head challenging me to do better, reminding me when I fail and congratulating me when I succeed.
So this week, as Thanksgiving approaches or looms depending on how you are feeling right now, my challenge to you is to not only choose your attitude but to choose an attitude of gratitude and Thanksgiving. If you are a customer service professional, tell your customers you are thankful for them. Write notes to your staff or to your customers expressing gratitude.
Happy Thanksgiving everyone! I am thankful for YOU!