Practice Makes Awesome

Do you ever feel like this girl?

 

If you said yes, you’re not alone!

Working in customer service, you have to find a balance in helping your customers, coworkers and still remember to take your lunch break.

I notice that I write about time management quite often. There’s a reason for that! I am writing as much to you as I am to myself as I know this is an area that I need to improve on. Hopefully in my own journey, I can also help you!

It’s a juggling act day in and day out. But, as any professional juggler would know, practice makes perfect. I’d like to change this to practice makes awesome.

 “Practice Makes Awesome” Action Steps (Take 1)

1. Practice Being Proactive

“Your life doesn’t just “happen.” Whether you know it or not, it is carefully designed by you.” -Stephen Covey

While working in customer service often brings up many surprises and challenges throughout the day, it really is how you handle them that makes the biggest difference. You have a choice on how your day will go. Take responsibility and work with an “I can, I will” attitude, as opposed to an “I can’t, I have to” attitude.

2. Practice “First Things First”

“To live a more balanced existence, you have to recognize that not doing everything that comes along is okay. There’s no need to overextend yourself.” -Stephen Covey

How do you decide what goes first though? That’s my biggest hurdle. List out your priorities and organize them into what is urgent and important, urgent and non important, not urgent but important or not urgent and not important. Seeing them broken down into categories will help you figure out where to begin.

3. Practice Effective Planning

“Every minute planning saves 10 minutes in execution” – Brian Tracy

Using Stephen Covey’s “Time Management Matrix“, you can organize and successfully accomplish “Important” and “Non Important” tasks. Creating this at the start of each week would lead you down an effective path, also leaving you with ample time to put out any customer service fires that may arise unexpectedly.

I am sure there are plenty more to add to this list. That’s where you come in. Help me on my time management journey! I’d love to get your advice!

[custom_author=jenny]

Jenny Dempsey is the Social Media and Customer Experience Manager for NumberBarn.com. With over a decade of customer service experience, Jenny has been recognized through social media channels as a thought leader. She is co-founder and a regular contributor on the Customer Service Life. When she's not helping or singing to customers, she is studying to become an Integrative Nutrition Health Coach. Be sure to check out DempseyWellness.org and follow her on social media!

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