Some Recommended Customer Service Reading

It’s always a privilege to contribute to articles on other blogs and websites and be part of spreading the word about Customer Service Life. Here are a few recent contributions for your reading pleasure.

How to Deliver Personalized Customer Service – I was interviewed by CloudApp and had the opportunity to share my passion for delivering a great customer experience. CloudApp is certainly an excellent tool, allowing agents to send videos, screenshots, and GIFs with minimal effort to deliver more effective customer service.

Proven Strategies to Keep CSAT High – Solvvy published this excellent ebook to recap their webinar where I presented a recommended method for handling customer satisfaction feedback.

CX Pros Share Their Repeat Business Tips – Check out this awesome ebook from TCFCR. I shared this tip for repeat business:

Regardless of your role in your organization, listen to your customers. You’ll undoubtedly notice, especially on social media, that companies are talking to customers all the time, but few are listening. Take the time to listen, whether on frontline customer service interactions or through a feedback survey, and create a system to close the loop. This practice will quickly set you apart from your competition.

Download the ebook to see 57 other awesome tips!

Customer Service Week is About our Colleagues – Last week was customer service week and our leadership at FCR took the time to thank our frontline colleagues for the incredible work they do on a regular basis. I hope you took the time last week, and every week for that matter, to thank frontline customer service people for their service. Serving others isn’t easy but it’s an incredibly noble profession and truly does make a difference.

On that note, have an incredible weekend.

Jeremy Watkin is a Product Marketing Manager at 8x8. He has more than 19 years of experience as a customer service professional leading high performing teams in the contact center. Jeremy has been recognized numerous times as a thought leader for his writing and speaking on a variety of topics including quality management, outsourcing, customer experience, contact center technology, and more. When not working you can typically find him spending quality time with his wife Alicia and their three boys, running with his dog, or dreaming of native trout rising for a size 16 elk hair caddis. Be sure to connect with him on Twitter and LinkedIn.

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