Jenny is the Customer Experience Manager for PIRCH.com. With over a decade of customer service experience, Jenny has been recognized through social media channels as a thought leader. She is co-founder and a regular contributor on the Customer Service Life. When she's not helping or singing to customers, she can be found making her fiancé laugh, making her niece smile, hanging out her friends or her cat, Taquito, practicing yoga, eating cheese, drinking wine or all of the above at the same time. Be sure to follow her on social media!