Shameless Plugs – The Spring 2019 Edition

Posing with my cool trophy from Panviva!

I’ve done this in the past but have a growing list of articles we’ve contributed to and awards we’ve received that we want to share. I hope you’ll take a moment to check these articles out and find some use for them.

Awards and Recognition

ICMI Top 50 Thought Leaders to Follow on Twitter- Jenny and I were honored to be named to this list for the fifth year in a row. If you’re looking for great people to connect with on social media (besides us) this is a fantastic place to start!

ICMI Top Articles of 2018- As a featured contributor for ICMI in 2018, two of my articles made the top eighteen among sixteen other great articles. I will continue to be a featured contributor for ICMI in 2019.

Fit Small Business Customer Service Influencer- I was named a customer service influencer by Fit Small Business for 2019. Check out the full list and read a great collection of customer service tips.

Contributions

In addition to recognition, I contributed to several articles that are worth reading. Here’s a quick list for you to check out.

13 Customer Experience Professionals Share Their CX New Year’s Resolutions– This is a fun compilation on Forbes from Dan Gingiss on Forbes. The audio version of this can be found on Dan’s excellent Experience This podcast.

Looking Ahead: The Future of BPOs- Check out this fun, engaging discussion hosted by the fine folks at Fonolo all centered around outsourcing. Here’s a great summary post that Fonolo published.

Building a Better Customer Experience—Tips from 10 CX Industry Experts- After being named a customer experience influencer by Panviva I was honored to contribute to an ebook with 9 other CX experts.

CX Icons: Jeremy Watkin- This was a big honor to be recognized by the folks at TruRating as a CX Icon. Check out my interview along with the others in this series.

What are the Biggest Customer Service Challenges Faced? Solutions from 9 Experts!– In this article we got real about our top customer service challenges.

Lumoa Blog- I had the privilege of contributing and article for Lumoa titled “What is Customer Experience” which is a fantastic read. There are so many misconceptions out there about CX and this article helps. They also published a comprehensive article about Net Promoter Score that’s worth checking out.

CX Insights: Personalisation and Why It Matters- This is a great compilation of customer experience thoughts on the importance of personalizing the experience for customers.

Live Chat Benchmark Report 2019– I love Comm100’s annual live chat benchmark. This year they talk a whole bunch about chatbots and the gains their making in using bots to solve customer issues.

Thank you so much for reading and continuing to subscribe to our blog!

Jeremy Watkin is a Product Marketing Manager at 8x8. He has more than 19 years of experience as a customer service professional leading high performing teams in the contact center. Jeremy has been recognized numerous times as a thought leader for his writing and speaking on a variety of topics including quality management, outsourcing, customer experience, contact center technology, and more. When not working you can typically find him spending quality time with his wife Alicia and their three boys, running with his dog, or dreaming of native trout rising for a size 16 elk hair caddis. Be sure to connect with him on Twitter and LinkedIn.

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