The Awesome Is Spreading

We are on a journey at Communicate Better Blog and the destination is complete and total awesomeness at Phone.com.  Today, one of our favorite guest bloggers and Phone.com Supervisor Danielle Lopez painted the word “AWESOME” on our wall to remind us of our ultimate destination.  On top of that, Carmen, one of our customer service representatives just bought me a gift to go with it and it fits perfectly.

awesome

 

As I mentioned, we are on a journey.  At this stage in the game I don’t know entirely what awesome is going to look like but I can confidently say we’re headed in that direction.  When we get there, I’ll be sure to tell you how we did it.  Strategy number one is to talk about where we are headed early and often and I’m confident awesomeness will permeate every part of our company.

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Jeremy Watkin is the Director of Customer Experience at FCR, the premiere provider of outsourced call center and business process solutions. He has more than 17 years of experience as a customer service and experience professional. He is co-founder of the Customer Service Life blog and a regular contributor. Jeremy has been recognized many times for his thought leadership. Follow him on Twitter and LinkedIn for more awesome customer service and experience insights.

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