The File of Awesome
The customer service roller coaster definitely does has its ups, downs, twists and turns. And on days where there are more drops down than climbs up, it’s difficult for some of us to remember the awesomeness that you have done in the past.
A friendly co-worker in our billing department located in CA surprised me by mailing me this card that arrived with a payment for their service:
My day at work had been rather stressful but to find this gem in my mailbox truly brightened my whole week. I now have this card hanging right above my desk so I can see it every day.
I am reminded of a file that I need to look in more often. This is not a top secret file of any sorts but rather…are you ready….
THE FILE OF AWESOME
In my email client, I’ve created a separate file to hold positive feedback from customers and co-workers. When I’m feeling dragged down, I’ll refer to this folder and read back on some of the greatness that I’ve had the opportunity to give to others.
If you work in customer service, I definitely recommend creating your own File of Awesome. Here’s why:
1. It Just Makes You Feel Good!
In a nutshell, read through these on any day where you’re feeling blue and you’ll be smiling in no time.
2. Proof of Awesome!
If working with account specific customers, use these as testimonials to your greatness.
3. Defining Your Purpose!
If you ever feel you’re not sure why you’re in this business, read these and you’ll be reminded about your purpose.
So, get to your email client and make your “File of Awesome” right this second!