TMCNet Article: Customer Service is Key to Phone.com’s Success

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I recently had the privilege of being interviewed by TMCnet regarding our customer service at Phone.com.  In all honesty, writing this blog has been so instrumental in helping me work out my philosophy of customer service in new and exciting ways.  I’ve spent years in customer service not thinking about the bigger picture and lacking vision but I now feel like we are moving in an exciting direction at our company.

I hope you’ll take a moment to read my interview.   I am deeply grateful to so many people we’ve had the privilege of interacting with over the past several months that are helping us at Phone.com make a difference in the world of customer service!  Click here to read more.

Jeremy Watkin is the Director of Customer Experience at FCR, the premiere provider of outsourced call center and business process solutions. He has more than 17 years of experience as a customer service and experience professional. He is co-founder of the Customer Service Life blog and a regular contributor. Jeremy has been recognized many times for his thought leadership. Follow him on Twitter and LinkedIn for more awesome customer service and experience insights.

One comment

  • YAY Jeremy! We’re all so proud of you for being featured in in the TCM article! Congrats! You’re an amazing leader to the customer service team and you’re amazing helping customers. You sum it up well here, “Customer service can be a job that can really wear on people and it’s important to inspire and make them realize that they have an opportunity to make an impact on people’s lives just by making their day better.”

    Thanks for being AWESOME!

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