TMCNet Article: Customer Service is Key to Phone.com’s Success
I recently had the privilege of being interviewed by TMCnet regarding our customer service at Phone.com. In all honesty, writing this blog has been so instrumental in helping me work out my philosophy of customer service in new and exciting ways. I’ve spent years in customer service not thinking about the bigger picture and lacking vision but I now feel like we are moving in an exciting direction at our company.
I hope you’ll take a moment to read my interview. I am deeply grateful to so many people we’ve had the privilege of interacting with over the past several months that are helping us at Phone.com make a difference in the world of customer service! Click here to read more.