TMCNet: How to Make the #CustomerService100 with Phone.com
I was recently featured in an article on TMCNet about the #CustomerService100 list and my overall thoughts on the impact. As I’ve mentioned several times, I think there is real personal and professional value in blogging and using social media to promote it. This article does a great job of summing up my thoughts. By no means do I think we’ve arrived or we’re finished but I love the process of improvement. Read the full article and let me know what you think.