TMCNet: How to Make the #CustomerService100 with Phone.com

I was recently featured in an article on TMCNet about the #CustomerService100 list and my overall thoughts on the impact.  As I’ve mentioned several times, I think there is real personal and professional value in blogging and using social media to promote it.  This article does a great job of summing up my thoughts.  By no means do I think we’ve arrived or we’re finished but I love the process of improvement.  Read the full article and let me know what you think.

http://virtual-office.tmcnet.com/articles/334767-how-make-customerservice100-with-phonecom.htm

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Jeremy Watkin is a Product Marketing Manager at 8x8. He has more than 19 years of experience as a customer service professional leading high performing teams in the contact center. Jeremy has been recognized numerous times as a thought leader for his writing and speaking on a variety of topics including quality management, outsourcing, customer experience, contact center technology, and more. When not working you can typically find him spending quality time with his wife Alicia and their three boys, running with his dog, or dreaming of native trout rising for a size 16 elk hair caddis. Be sure to connect with him on Twitter and LinkedIn.

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