TMCNet: How to Make the #CustomerService100 with

I was recently featured in an article on TMCNet about the #CustomerService100 list and my overall thoughts on the impact.  As I’ve mentioned several times, I think there is real personal and professional value in blogging and using social media to promote it.  This article does a great job of summing up my thoughts.  By no means do I think we’ve arrived or we’re finished but I love the process of improvement.  Read the full article and let me know what you think.


Jeremy Watkin is the Director of Customer Experience at FCR, the premiere provider of outsourced call center and business process solutions. He has more than 17 years of experience as a customer service and experience professional. He is co-founder of the Customer Service Life blog and a regular contributor. Jeremy has been recognized many times for his thought leadership. Follow him on Twitter and LinkedIn for more awesome customer service and experience insights.

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