TMCNet: How to Make the #CustomerService100 with Phone.com

I was recently featured in an article on TMCNet about the #CustomerService100 list and my overall thoughts on the impact.  As I’ve mentioned several times, I think there is real personal and professional value in blogging and using social media to promote it.  This article does a great job of summing up my thoughts.  By no means do I think we’ve arrived or we’re finished but I love the process of improvement.  Read the full article and let me know what you think.

http://virtual-office.tmcnet.com/articles/334767-how-make-customerservice100-with-phonecom.htm

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Jeremy Watkin is the Director of Customer Experience at FCR, the premiere provider of outsourced call center and business process solutions. He has more than 17 years of experience as a customer service and experience professional. He is co-founder of the Customer Service Life blog and a regular contributor. Jeremy has been recognized many times for his thought leadership. Follow him on Twitter and LinkedIn for more awesome customer service and experience insights.

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