What I Would Have Said At The Stevie Awards

Jeremy Watkin holding Phone.com's bronze Stevie Award for Customer Service Department of the Year

Jeremy Watkin holding Phone.com’s bronze Stevie Award for Customer Service Department of the Year

I just returned from a weekend in Las Vegas where I attended the 8th Annual Stevie Awards for Customer Service and Sales at the Bellagio Hotel and Resort.  Our customer service team at Phone.com was nominated for Customer Service Department of the Year for a telecommunications company.  That was award number 130 out of 131 to be handed out in the evening.

If you aren’t familiar with the format of the Stevie Awards, all nominees are winners of either a gold, silver or bronze award with the gold winners giving a brief acceptance speech.  Fast forward through some networking, a fantastic dinner, 129 awards and about as many acceptance speeches, and about four hours later it was time for our award.  Drumroll please.  And the winner is Automated Systems Design, Inc.  Congratulations to them for their Gold Stevie Award!

I collected our bronze award, took a couple photos and that pretty much concluded the evening.  While gold would have been amazing, we are extremely proud of our achievement.  The only problem is that the world did not get to hear my acceptance speech.  So as not to let that preparation and anxiety go to waste, I have recorded my acceptance speech for you. Enjoy!

In all seriousness, we are so grateful for this award and I am so proud of our customer service team and what we have accomplished over the last year.

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Jeremy Watkin is a Product Marketing Manager at 8x8. He has more than 19 years of experience as a customer service professional leading high performing teams in the contact center. Jeremy has been recognized numerous times as a thought leader for his writing and speaking on a variety of topics including quality management, outsourcing, customer experience, contact center technology, and more. When not working you can typically find him spending quality time with his wife Alicia and their three boys, running with his dog, or dreaming of native trout rising for a size 16 elk hair caddis. Be sure to connect with him on Twitter and LinkedIn.

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