Restaurant Rumblings Part 2
Now is as good of a time as any for “Restaurant Rumblings Part 2.” I have another great story to share that happened to a […]
Continue reading »Identifying Our Customers And Serving Them Better
Now is as good of a time as any for “Restaurant Rumblings Part 2.” I have another great story to share that happened to a […]
Continue reading »In 2010, NBC aired a sitcom called “Outsourced” that portrayed the life and times of an outsourced call center in India. While the show only […]
Continue reading »Jeremy We have been learning so much about how essential gratitude and appreciation are in customer service. I (Jeremy) actually sat down to start this discussion […]
Continue reading »We are approaching one of my absolute favorite times of year and NO I do NOT like to shop. I’m a guy so if I’m […]
Continue reading »I recently surveyed our agents who are taking front line sales calls to find out why people call to sign up rather than signing up […]
Continue reading »Have you ever played the game “Truth or Dare?” Well Jenny and I put a twist on it yesterday and I think it’s a fun […]
Continue reading »I realize that by saying this, our blog is going to lose readers left and right but there’s really no use hiding it anymore. I’m […]
Continue reading »As a customer service professional I have taken my fair share of escalated calls. Today, the light went on and I can now definitively tell […]
Continue reading »Jeremy: Over the last several months our team has begun a real emphasis on learning and bettering ourselves. One way this has taken shape is in […]
Continue reading »I am home today being “Mr. Mom” to my son Zack who’s sick. What’s better to do on a sick day than sit around and […]
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