A Growing Appreciation
Normally Jenny and I are several thousand miles apart but for one week and one week only, she’s here in San Diego and we thought […]
Continue reading »Author: Jeremy Watkin
Jeremy Watkin is Director of Customer Experience and Support at NumberBarn. He has more than 19 years of experience as a customer service and contact center professional leading high-performing teams in the contact center. Jeremy has been recognized numerous times as a thought leader for his writing and speaking on a variety of topics including quality management, outsourcing, customer experience, contact center technology, product marketing, social media, and more. When not working you can typically find him spending quality time with his wife Alicia and their three boys, running with his dog, or dreaming of native trout rising for a size 16 elk hair caddis. Be sure to connect with him on Twitter and LinkedIn.
How An Evangelist Saved Our Bacon
As a manager, I would love to say I only hear the good feedback but it’s a pretty good mix of the good and bad. […]
Continue reading »The Best Way to Learn is by Doing
I have unilaterally decided to add a new category to our blog called “RWR” or “Revelations While Running.” As I’m training for a January marathon […]
Continue reading »Restaurant Rumblings Part 1
In our office, a trek to Starbucks is a hallowed event. We love these trips and before you start to worry, I’m not talking about […]
Continue reading »An Exercise in Making the Customer’s Day
I will come back to this often but our mission for this blog is to learn how to communicate better and share our journey with […]
Continue reading »Observing a Culture of Excellent Service
There’s no better time to blog than when the San Diego Chargers are blowing a 24 point half time lead. Enough said on that topic. […]
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The Power of “Let me see what I can do!”
Have you ever asked someone if they could help you find a solution for a problem and without blinking an eye or lifting a finger […]
Continue reading »A Day of Good Service
Hey readers, how was your day? Mine was awesome! It started with a trip to the dentist and ended with my car being towed home. […]
Continue reading »Keeping Your Cool When Things Heat Up
This isn’t the first time I have prefaced a bad customer service experience by saying something nice about a company but I’m at it again. […]
Continue reading »Is There Anything Else I Can Help You With?
Somewhere way back when, I had called a company for phone support and at the end of a very friendly support call, the agent asked […]
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