A Growing Appreciation
Normally Jenny and I are several thousand miles apart but for one week and one week only, she’s here in San Diego and we thought […]
Continue reading »Identifying Our Customers And Serving Them Better
Normally Jenny and I are several thousand miles apart but for one week and one week only, she’s here in San Diego and we thought […]
Continue reading »As a manager, I would love to say I only hear the good feedback but it’s a pretty good mix of the good and bad. […]
Continue reading »I have unilaterally decided to add a new category to our blog called “RWR” or “Revelations While Running.” As I’m training for a January marathon […]
Continue reading »In our office, a trek to Starbucks is a hallowed event. We love these trips and before you start to worry, I’m not talking about […]
Continue reading »I will come back to this often but our mission for this blog is to learn how to communicate better and share our journey with […]
Continue reading »There’s no better time to blog than when the San Diego Chargers are blowing a 24 point half time lead. Enough said on that topic. […]
Continue reading »Have you ever asked someone if they could help you find a solution for a problem and without blinking an eye or lifting a finger […]
Continue reading »Hey readers, how was your day? Mine was awesome! It started with a trip to the dentist and ended with my car being towed home. […]
Continue reading »This isn’t the first time I have prefaced a bad customer service experience by saying something nice about a company but I’m at it again. […]
Continue reading »Somewhere way back when, I had called a company for phone support and at the end of a very friendly support call, the agent asked […]
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