Saying Awesome, Meaning Awesome, Being Awesome
I haven’t hidden the fact that one of our major goals is to make the customer experience at Phone.com AWESOME. We mean it so much […]
Continue reading »Category: Customer Service
@redbox Delivers A Top Notch Customer Experience
When I was growing up, my dad loved to rent movies but we were never a Blockbuster family. We always opted to rent from the […]
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Contagious Customer Service Starts With a Smile
Working in customer service ain’t always peaches and cream, but I am fairly certain I don’t have to tell you that because you already knew. […]
Continue reading »My Apple Experience
I recently had the joy of getting a new computer. After many PCs I went with my first Mac. In this video blog I share […]
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The Waiting Line
I ventured out to Guitar Center this past Saturday to purchase a microphone and stand for a music performance I was playing the following afternoon. […]
Continue reading »TMCNet: How to Make the #CustomerService100 with Phone.com
I was recently featured in an article on TMCNet about the #CustomerService100 list and my overall thoughts on the impact. As I’ve mentioned several times, […]
Continue reading »Why Do I Keep Having To Repeat Myself?
Ok, I have one more dig at my favorite membership warehouse. I’m sure it’s obvious the establishment I am referring to but let me first […]
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