It all starts with a smile
When I tell people I work in customer service for a phone company, most people have one of the following replies: “Wow, I would NOT […]
Continue reading »Category: Jenny
Raise the roof: A short analysis of the “On the house” concept
Leaving NYC today, I needed a quick, unhealthy deep fried snack (we all have days like this) and opted to swing by the empanada cart […]
Continue reading »Don’t Embarass Your Customers!
As you all know, I ride an inexpensive commuter bus from Philly to NYC a couple times a week for work. Yesterday was a day […]
Continue reading »Importance of Leadership
What better day than National Boss’s Day to write about leadership!? The worst boss I ever had was at an amusement park restaurant of all […]
Continue reading »Making it our own
In the following post, Jenny and Jeremy discuss all of the awesome customer service philosophies and resources out there and specifically ways people advocate creating […]
Continue reading »Overcome the “Under Pressure”
Saturday night. Dinner at a bustling brewery restaurant in Philly. My friend and I are seated at a table in the main area of the […]
Continue reading »Appreciate the WOW
I commute on a great bus service from Philly to NYC a couple days a week. They are safe and reliable with friendly drivers. Today, […]
Continue reading »Wow and be Wowed!
I handle the number porting for my company and spoke with a customer today who is experiencing trouble transferring her number to us. When porting […]
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Turning difficult moments into positive customer experiences
Jeremy and Jenny are attending the “Turning difficult moments into positive customer experiences” webinar by Citrix Online today. Kate Nasser @katenasser is the presenter. Jenny: Hi […]
Continue reading »Potty Mouth
The cursing customer is a wild beast, feverish with anger. They are like chameleons, appearing like every other customer, until the time comes for their […]
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