SMART Goals
Jenny Hi! First off, I have to say that I really enjoy these conversational blogs […]
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A Little Post about a Big Pet Peeve
I love Starbucks, don’t get me wrong. If there’s anywhere I’m going to get my coffee from, it’s the ‘bux. I worked there back in […]
Continue reading »I am thankful for…
Jeremy We have been learning so much about how essential gratitude and appreciation are in customer service. I (Jeremy) actually sat down to start this discussion […]
Continue reading »“Mechanics” of Good Customer Service
In Pennsylvania, when renewing your auto registration, you also must take your car to be inspected. This is new for me as in California, it […]
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The Path Toward Effectiveness
Jeremy: Over the last several months our team has begun a real emphasis on learning and bettering ourselves. One way this has taken shape is in […]
Continue reading »Creative Customer Service
My friend works as an ER Nurse in a bustling hospital in San Diego. One night, a man with a broken hip was admitted and […]
Continue reading »A Growing Appreciation
Normally Jenny and I are several thousand miles apart but for one week and one week only, she’s here in San Diego and we thought […]
Continue reading »It all starts with a smile
When I tell people I work in customer service for a phone company, most people have one of the following replies: “Wow, I would NOT […]
Continue reading »Raise the roof: A short analysis of the “On the house” concept
Leaving NYC today, I needed a quick, unhealthy deep fried snack (we all have days like this) and opted to swing by the empanada cart […]
Continue reading »Don’t Embarass Your Customers!
As you all know, I ride an inexpensive commuter bus from Philly to NYC a couple times a week for work. Yesterday was a day […]
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