I am thankful for…
Jeremy We have been learning so much about how essential gratitude and appreciation are in customer service. I (Jeremy) actually sat down to start this discussion […]
Continue reading »Identifying Our Customers And Serving Them Better
Jeremy We have been learning so much about how essential gratitude and appreciation are in customer service. I (Jeremy) actually sat down to start this discussion […]
Continue reading »In Pennsylvania, when renewing your auto registration, you also must take your car to be inspected. This is new for me as in California, it […]
Continue reading »Jeremy: Over the last several months our team has begun a real emphasis on learning and bettering ourselves. One way this has taken shape is in […]
Continue reading »My friend works as an ER Nurse in a bustling hospital in San Diego. One night, a man with a broken hip was admitted and […]
Continue reading »Normally Jenny and I are several thousand miles apart but for one week and one week only, she’s here in San Diego and we thought […]
Continue reading »When I tell people I work in customer service for a phone company, most people have one of the following replies: “Wow, I would NOT […]
Continue reading »Leaving NYC today, I needed a quick, unhealthy deep fried snack (we all have days like this) and opted to swing by the empanada cart […]
Continue reading »As you all know, I ride an inexpensive commuter bus from Philly to NYC a couple times a week for work. Yesterday was a day […]
Continue reading »What better day than National Boss’s Day to write about leadership!? The worst boss I ever had was at an amusement park restaurant of all […]
Continue reading »In the following post, Jenny and Jeremy discuss all of the awesome customer service philosophies and resources out there and specifically ways people advocate creating […]
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