
Give the gift of personal growth to your contact center agents
We’re moving faster than ever before to make the customer experience WOW-tastic. Customer service agents are expected to turn into an octopus by growing 8 […]
Continue reading »Identifying Our Customers And Serving Them Better
We’re moving faster than ever before to make the customer experience WOW-tastic. Customer service agents are expected to turn into an octopus by growing 8 […]
Continue reading »Hi customer service & experience avocabros & sisters! A little self-care inspiration is comin’ atcha 🙂 Tune into the ripest show on the block – […]
Continue reading »“A customer service conference? That must be filled with some of the kindest, coolest people ever.” A friend told me that. Rings true! Zendesk Relate […]
Continue reading »Samantha (not her real name) sat across from me in our small contact center. Not a week went by that she didn’t shed tears after […]
Continue reading »It’s fall! Leaves are changing color and falling from the trees, crisp apples are ready to pick and there’s a chance of rain in Southern […]
Continue reading »This post was originally published on CallCenter Weekly. In the contact center community, we understand the true value of a happy customer. We’ll do whatever […]
Continue reading »In order to take the best care of others, we must first take the best care of ourselves. @jennysuedempsey When it comes to fostering […]
Continue reading »This article was originally published on the FCR blog on August 16, 2018. Click here to read the original. I’ve already established that I’m a big […]
Continue reading »I recently picked up a part time job as a cashier at a local health food store. Having not worked face to face with customers […]
Continue reading »Did you (or do you plan to) take your lunch break today? I mean, really take your lunch break? Move away from your desk, actually […]
Continue reading »