
Fall Edition: What are Jeremy & Jenny Up To?
It’s fall! Leaves are changing color and falling from the trees, crisp apples are ready to pick and there’s a chance of rain in Southern […]
Continue reading »Identifying Our Customers And Serving Them Better
It’s fall! Leaves are changing color and falling from the trees, crisp apples are ready to pick and there’s a chance of rain in Southern […]
Continue reading »This post was originally published on CallCenter Weekly. In the contact center community, we understand the true value of a happy customer. We’ll do whatever […]
Continue reading »In order to take the best care of others, we must first take the best care of ourselves. @jennysuedempsey When it comes to fostering […]
Continue reading »This article was originally published on the FCR blog on August 16, 2018. Click here to read the original. I’ve already established that I’m a big […]
Continue reading »I recently picked up a part time job as a cashier at a local health food store. Having not worked face to face with customers […]
Continue reading »Did you (or do you plan to) take your lunch break today? I mean, really take your lunch break? Move away from your desk, actually […]
Continue reading »Are you in “The Customer Service Zone”? This is type of mindset where, as an agent, you find that customers are generally friendly and cooperative, […]
Continue reading »In lucky number 64 we share our favorite memories after more than a decade of working together. We then try to boil down to the […]
Continue reading »It’s summer and we’re enjoying a little time off. In this episode, we talk about what our ideal day of looks like. We then share […]
Continue reading »Who doesn’t love a little show and tell? In this episode we share a little something and then talk about what we look for when […]
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