Jenny Archives - Page 5 of 50 - Customer Service Life

Give the gift of personal growth to your contact center agents

Posted on December 18, 2018 by Jenny Dempsey

We’re moving faster than ever before to make the customer experience WOW-tastic. Customer service agents are expected to turn into an octopus by growing 8 […]

Contact Center, Customer Service, Jenny, Leadership, Motivation

Supporting Your Support Team Starts with YOU Watching this Show

Posted on November 28, 2018 by Jenny Dempsey

Hi customer service & experience avocabros & sisters! A little self-care inspiration is comin’ atcha 🙂 Tune into the ripest show on the block – […]

AvoCAREdo, Customer Experience, Customer Service, Jenny, Leadership, Motivation

This is why Zendesk Relate rocks

Posted on November 20, 2018 by Jenny Dempsey

“A customer service conference? That must be filled with some of the kindest, coolest people ever.” A friend told me that. Rings true! Zendesk Relate […]

Customer Service, Jenny

Crying in a Contact Center Cubicle: A Look at Emotions in the Workplace

Posted on November 5, 2018 by Jenny Dempsey

Samantha (not her real name) sat across from me in our small contact center. Not a week went by that she didn’t shed tears after […]

Contact Center, Customer Service, Jenny

Fall Edition: What are Jeremy & Jenny Up To?

Posted on October 18, 2018 by Jenny Dempsey

It’s fall! Leaves are changing color and falling from the trees, crisp apples are ready to pick and there’s a chance of rain in Southern […]

Jenny, Jeremy

4 Best Practices To Incorporate Wellness In Your Workplace

Posted on October 10, 2018 by Jenny Dempsey

This post was originally published on CallCenter Weekly. In the contact center community, we understand the true value of a happy customer. We’ll do whatever […]

Contact Center, Customer Experience, Jenny, Leadership, Motivation

Jenny Dempsey to Speak at ZenDesk Relate Conference

Posted on October 4, 2018 by Jenny Dempsey

In order to take the best care of others, we must first take the best care of ourselves. @jennysuedempsey When it comes to fostering […]

Contact Center, Jenny, Leadership, Motivation

Eating Your Own Dog Food

Posted on September 20, 2018 by Jeremy Watkin

This article was originally published on the FCR blog on August 16, 2018. Click here to read the original. I’ve already established that I’m a big […]

Customer Experience, Customer Service, Jenny