Jenny Archives - Page 5 of 50 - Customer Service Life

This is why Zendesk Relate rocks

Posted on November 20, 2018 by Jenny Dempsey

“A customer service conference? That must be filled with some of the kindest, coolest people ever.” A friend told me that. Rings true! Zendesk Relate […]

Customer Service, Jenny

Crying in a Contact Center Cubicle: A Look at Emotions in the Workplace

Posted on November 5, 2018 by Jenny Dempsey

Samantha (not her real name) sat across from me in our small contact center. Not a week went by that she didn’t shed tears after […]

Contact Center, Customer Service, Jenny

Fall Edition: What are Jeremy & Jenny Up To?

Posted on October 18, 2018 by Jenny Dempsey

It’s fall! Leaves are changing color and falling from the trees, crisp apples are ready to pick and there’s a chance of rain in Southern […]

Jenny, Jeremy

4 Best Practices To Incorporate Wellness In Your Workplace

Posted on October 10, 2018 by Jenny Dempsey

This post was originally published on CallCenter Weekly. In the contact center community, we understand the true value of a happy customer. We’ll do whatever […]

Contact Center, Customer Experience, Jenny, Leadership, Motivation

Jenny Dempsey to Speak at ZenDesk Relate Conference

Posted on October 4, 2018 by Jenny Dempsey

In order to take the best care of others, we must first take the best care of ourselves. @jennysuedempsey When it comes to fostering […]

Contact Center, Jenny, Leadership, Motivation

Eating Your Own Dog Food

Posted on September 20, 2018 by Jeremy Watkin

This article was originally published on the FCR blog on August 16, 2018. Click here to read the original. I’ve already established that I’m a big […]

Customer Experience, Customer Service, Jenny

Here’s How VIP Treatment Might Also Ensure the Safety Of Your Customer

Posted on September 14, 2018 by Jenny Dempsey

I recently picked up a part time job as a cashier at a local health food store. Having not worked face to face with customers […]

Customer Experience, Good Customer Service, Jenny

Please take my lunch break survey

Posted on July 23, 2018 by Jenny Dempsey

Did you (or do you plan to) take your lunch break today? I mean, really take your lunch break? Move away from your desk, actually […]

Contact Center, Jenny, Motivation

Customer Service Surprises When You Least Expect Them

Posted on July 17, 2018 by Jenny Dempsey

Are you in “The Customer Service Zone”? This is type of mindset where, as an agent, you find that customers are generally friendly and cooperative, […]

Customer Service, Jenny