Rethinking Pain
I’ve written about my falls while running in the past. It’s no secret that I’m a bit accident prone, and I have a fresh, new […]
Continue reading »Category: Jeremy
There’s Always Something to Complain About
It’s been a busy week. I’m busy at my new job. My wife is working full time after not doing so for several years while […]
Continue reading »
Customer Service Life Updates – February 2020
Happy (belated) New Year! 2019 was a great year and as we’ve done in the past, I want to take a few moments to share […]
Continue reading »
Learning to Consider Others
It’s amazing the customer service insights I gain from raising my kids. We recently moved to a new neighborhood and are thrilled to have multiple […]
Continue reading »
Welcome Aboard! 7 Tips for Building CX into New Employee Onboarding
This article was originally published on CX Accelerator on October 3, 2019. Click here to read the original. The first days and weeks are so […]
Continue reading »
Blocking: Great for Football. Not Great for Customer Experience
A couple weeks ago I took my family to a local sporting event that cost north of a hundred bucks. As the game started I […]
Continue reading »
Jeremy & Jenny’s 2019 Wrap Up
If you could sum up your 2019 in one quote, what would it be and why? Jeremy: We’ve had some significant transition in my family […]
Continue reading »
5 CX Reasons I Keep Going Back to Yoga
Some time ago I wrote about my road to recovery after a back injury and indicated that yoga was on my list of things to […]
Continue reading »
Writing is About Paying Attention
Lately I’ve been working to be consistent on a couple writing initiatives that are helping me be more engaged in both life and work. Gratitude […]
Continue reading »
Word Study: Respect
Mean faces, name calling, yelling in anger, and spitting all seem to be par for the course when it comes to raising young boys — […]
Continue reading »