Guest Author, Author at Customer Service Life

Want to Communicate Better? Then Shut the Heck Up!

Posted on October 1, 2013 by Guest Author

Do you ever bore yourself with your own stories? Can’t remember what it sounds like to hear laughter after you tell a joke? Are you […]

Customer Experience, Customer Service

The Future of Customer Service

Posted on September 30, 2013 by Guest Author

For me, customer service is a lot like my weekly running routine. I find the biggest hill in the neighborhood, run up it as fast […]

Customer Experience, Customer Service

Yes Man: Legends of a Customer Service Superhero

Posted on September 12, 2013 by Guest Author

It’s a bird, It’s a plane….no wait, it’s YES MAN! Customer service extraordinaire; putting out fires, saving kittens, responding to 10 support tickets at once, […]

Customer Experience, Customer Service

Life, Death and Cubicles

Posted on September 6, 2013 by Guest Author

The first time that I witnessed the glory that is Office Space, I told myself promptly after ending that film that I would never, ever […]

Customer Experience, Good Customer Service, Motivation

Why Multitasking Hurts Customer Service

Posted on August 15, 2013 by Guest Author

The ability to multitask is often viewed as a critical customer service skill. For example, there are currently over 1,000 customer service jobs posted on […]

Customer Service, Leadership

5 Tips for Implementing a Proactive Consumer Support Strategy

Posted on June 19, 2013 by Guest Author

The typical approach to customer service is to wait until the customer calls you with a problem. While training can ensure they have a good […]

Customer Experience, Customer Service

Drop the ‘tude, dude!

Posted on May 29, 2013 by Guest Author

I’ve been reading UserVoice’s community blog for the past couple months, and I’ve been taking away a LOT of good lessons. One topic in particular is […]

Customer Experience, Leadership, Motivation