Jenny Archives - Customer Service Life

How to support customers when the service is buggy

Posted on December 2, 2022 by Jenny Dempsey

“Please also include a section that deals with situations where the product (software) quality is not good because of which the customers always get stuck […]

Customer Experience, Customer Service, Jenny, Motivation

3 Things Spin class taught me about customer experience

Posted on October 5, 2022 by Jenny Dempsey

Seven years ago, a minor knee injury stops me from my daily run route. I change it up to hot yoga, drinking the Ommm Kool-Aid […]

Customer Experience, Jenny, Leadership, Motivation

Why I’ve remained loyal to my hair stylist

Posted on June 21, 2022 by Jenny Dempsey

I’ve been seeing my hair stylist, Andrea Spurdle at Citizen Salon in Oceanside, CA, for almost 3 years. I look forward to getting my hair […]

Customer Experience, Good Customer Service, Jenny

5 things I learned from taking bereavement leave

Posted on April 6, 2022 by Jenny Dempsey

My dad died on a Saturday in March 2022. An expected, yet unexpected, passing, I learn in the hospital that I am listed as his […]

Jenny, Motivation

It’s ok to not face your fears

Posted on March 30, 2022 by Jenny Dempsey

I didn’t want to dive for the baseball. While I’m not necessarily out of shape, I am not what you’d call “athletic” when it comes […]

Jenny, Motivation

Adapting expectations for yourself and your customers

Posted on January 10, 2022 by Jenny Dempsey

In the summer of 2021, I start planning a vacation to Hawaii. Counting down the days, it finally arrives. My first actual vacation since February […]

Jenny, Leadership, Motivation

How customer testimonial videos impact your VoC program

Posted on January 5, 2022 by Jenny Dempsey

I just upgraded my iPhone from an 8 to the 13 Pro. I actually went into the store to make the change. Old school, I […]

Customer Experience, Good Customer Service, Jenny

What the butcher at Ralph’s Grocery Store taught me about #CX

Posted on August 25, 2021 by Jenny Dempsey

A vegetarian walks into the butcher section at her local grocery store… No, this isn’t the start of a joke. It’s what happened to me […]

Customer Experience, Good Customer Service, Jenny

Recap with SignalVOC: Building a CX Function From Support

Posted on August 11, 2021 by Jenny Dempsey

Recently I participated in a virtual event with the wonderful Mary Cleary of SignalVoC, a community that highlights CX leaders across Customer Success, Customer Support, […]

Customer Experience, Jenny