Jenny Dempsey

Meet Jenny, a Southern California native who holds a BA in English from San Diego State University.

With almost two decades of experience in fast-paced tech startups and small businesses, she is a freelance Customer Service Consultant, speaker and teacher that brings joy and expertise to community management, customer service, and experience. Her passion lies in creating seamless and delightful customer journeys, utilizing effective communication channels, processes, and procedures.

You can find her blogging on CustomerServiceLife.com, teaching her Udemy Customer Service training course, and serving on the CX Accelerator Advisory Board. Honored as an ICMI top 25 Thought Leader for 5 consecutive years, she strives to bring a customer-centric approach to every challenge.

Jeremy Watkin

Jeremy currently lives in Eugene, Oregon where he is the Head of Quality for FCR, the most respected outsourcer. He spent many years in San Diego, California where he earned his BA in Management and Organizational Communication from Point Loma Nazarene University and MA in Leadership and Organizational Studies from Azusa Pacific University.  Prior to joining FCR, Jeremy worked everywhere in customer service from the front lines to Director at TierraNet and Phone.com.  With nearly 15 years of customer service experience, Jeremy’s success is due in part to his ability to work well with just about anyone and never take himself too seriously.  In his free time, he loves to spend time with his wife and three boys exploring Oregon.  You’ll also catch him playing guitar, gardening, training for marathons, doing random projects around the house, and reading books about customer service, customer experience and a variety of other topics.  Follow Jeremy on LinkedIn and Twitter.

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