A Southern California native, Jenny obtained her BA in English from San Diego State University and health coaching certificate from the Institute for Integrative Nutrition. Jenny began her call center customer service journey on the front lines back in 2005. Growing in her career, Jenny took on other amazing #CX adventures, such as the Director of Customer Care for DMV.org and Customer Experience Manager for NumberBarn. Now, she brings smiles and tasty exotic fruit to customers over at FruitStand.com. She is known for her thought leadership, speaking at conferences on self-care in the contact center and was the 2019/2020 recipient of the CloudCherry CX Influencer Award. Outside of work, Jenny loves to hang out with her toothless rescue cat, Chompers, relax at the beach, binge watch International House Hunters, drink wine with friends, cook plant-based food, sing and play guitar and hop on a plane to travel somewhere new. Follow Jenny on Twitter, Instagram or LinkedIn.
Jeremy currently lives in Eugene, Oregon where he is the Head of Quality for FCR, the most respected outsourcer. He spent many years in San Diego, California where he earned his BA in Management and Organizational Communication from Point Loma Nazarene University and MA in Leadership and Organizational Studies from Azusa Pacific University. Prior to joining FCR, Jeremy worked everywhere in customer service from the front lines to Director at TierraNet and Phone.com. With nearly 15 years of customer service experience, Jeremy’s success is due in part to his ability to work well with just about anyone and never take himself too seriously. In his free time, he loves to spend time with his wife and three boys exploring Oregon. You’ll also catch him playing guitar, gardening, training for marathons, doing random projects around the house, and reading books about customer service, customer experience and a variety of other topics. Follow Jeremy on LinkedIn and Twitter.