Breaking the Ice Episode #64: A Stroll Down Memory Lane
In lucky number 64 we share our favorite memories after more than a decade of working together. We then try to boil down to the […]
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Breaking the Ice Episode #63: Our Ideal Day Off & Memorable Customer Service
It’s summer and we’re enjoying a little time off. In this episode, we talk about what our ideal day of looks like. We then share […]
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Breaking the Ice Episode #62: Show & Tell and Hiring Great Customer Service Reps
Who doesn’t love a little show and tell? In this episode we share a little something and then talk about what we look for when […]
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Breaking the Ice Episode #61: College Sports & Emotional Connections w/ Debbie Szumylo
In this episode we break the ice with one of our best Twitter friends, Debbie Szumylo. She’s Manager of Customer Advocacy, a huge college sports […]
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Breaking the Ice Episode #60: Websites & Difficult Customers w/ Adam Toporek
Episode #60 is a special treat as we welcome Adam Toporek. He’s a customer service expert, author, and trainer. Check out his book, “Be Your […]
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Breaking the Ice Episode #59: Dream Cars and Policies w/ David Beaumont
In Episode #59 we break the ice with David Beaumont. He’s a Technical Support Specialist, regular participant in the #Custserv chat on Twitter on Tuesday […]
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Breaking the Ice Episode #58: Mindful Eating & Exercise & Building Support Teams w/ Erica Mancuso
Episode #58 is loaded with good stuff as we break the ice with Erica Mancuso, Director of Client Care at Straightaway Health Careers. Join us […]
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Breaking the Ice Episode #57: BBQs & Collaboration
The weather’s warming up and we’re ready to throw some meat and veggies on the grill and talk about how to best collaborate with others. […]
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Breaking the Ice Episode #56: Brushing Our Teeth & Bubbling Up #CX Issues
Our latest episode covers things like teeth brushing and ways to bubble up customer experience concerns to the rest of the organization. We’re not really […]
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Breaking the Ice Episode #55: Winning at Social Customer Care w/ Dan Gingiss
We are so thrilled to break the ice this week with Dan Gingiss. He’s the author of Winning at Social Customer Care: How Top Brands […]
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