Coffee and Customer Service Archives

Coffee and Customer Service: Our Most Depressing Hangout Yet

Posted on January 16, 2017 by Jeremy Watkin

In this latest hangout, get all of our latest updates including: Upcoming speaking engagements (2017 ICMI Contact Center Expo and Conference) Jeremy’s an Advisor for […]

Coffee and Customer Service, Customer Service, Jenny, Jeremy

Coffee and Customer Service Life

Posted on October 17, 2016 by Jeremy Watkin

After a long hiatus, we thought it fitting to do one of our Coffee and Customer Service Hangouts to talk about what we’re working on […]

Coffee and Customer Service, Contact Center, Customer Experience, Customer Service, Jenny, Jeremy

Coffee And Customer Service: Minds Blown

Posted on May 15, 2015 by Jeremy Watkin

This week has been a whirlwind. We got to meet Shep Hyken, we were named to a Top 100 Customer Success Influencer list by Mindtouch, […]

Coffee and Customer Service, Customer Service, Jenny, Jeremy

Coffee And Customer Service: Valuable Or Not So Valuable

Posted on April 17, 2015 by Jeremy Watkin

In today’s hangout slash podcast, we discussed the difference between valuable and not so valuable customer service. Hint: It’s big and your customers can tell. […]

Coffee and Customer Service, Customer Service, Jenny, Jeremy

Coffee And Customer Service: The Main Thing

Posted on April 10, 2015 by Jeremy Watkin

In this Coffee and Customer Service Hangout, we introduced a new format to help us focus a bit more on the main thing. Jenny shared […]

Coffee and Customer Service, Jenny, Jeremy

Coffee And Customer Service: Employee Onboarding

Posted on March 13, 2015 by Jeremy Watkin

Did you miss our hangout with Mitch Causey from Lesson.ly today? No problem! Join us as we discuss call center agent training and how to […]

Coffee and Customer Service, Customer Service, Jenny, Jeremy

Coffee And Customer Service: Nice Guys Finish First

Posted on February 27, 2015 by Jeremy Watkin

Today’s Coffee and Customer Service hangout featured an extra special treat for our viewers. We had the privilege of hanging out with our friend, new […]

Coffee and Customer Service, Customer Service, Jenny, Jeremy

Cauliflower And Customer Service

Posted on February 20, 2015 by Jeremy Watkin

Did you miss our extra lively hangout today? Have no fear. You can watch it now! In this latest installment we talked about some of […]

Coffee and Customer Service, Customer Experience, Customer Service, Jenny, Jeremy

Coffee And Customer Service: Catching Up

Posted on February 6, 2015 by Jeremy Watkin

After a long hiatus, we joined forces for another Coffee and Customer Service Hangout. In this latest iteration we discuss a number of issues regarding […]

Coffee and Customer Service, Contact Center, Customer Service, Jenny, Jeremy