
3 Things Spin class taught me about customer experience
Seven years ago, a minor knee injury stops me from my daily run route. I change it up to hot yoga, drinking the Ommm Kool-Aid […]
Continue reading »Identifying Our Customers And Serving Them Better
Seven years ago, a minor knee injury stops me from my daily run route. I change it up to hot yoga, drinking the Ommm Kool-Aid […]
Continue reading »In the summer of 2021, I start planning a vacation to Hawaii. Counting down the days, it finally arrives. My first actual vacation since February […]
Continue reading »As a customer service leader, there’s a certain balance I’ve struggled to find. Specifically, I’ve found myself feeling like I was failing my team on […]
Continue reading »The process of teaching my kids to swim hasn’t necessarily been an easy one. Between friends with pools and trips to San Diego beaches, the […]
Continue reading »Early in my career as a customer service leader, I worked for a company that had a tradition of ordering lunch for the entire office […]
Continue reading »As a child of the 90s, a decade where the NBA was dominated by Michael Jordan and the Chicago Bulls, I found myself enthralled by […]
Continue reading »It’s been a busy week. I’m busy at my new job. My wife is working full time after not doing so for several years while […]
Continue reading »Not to sound self-deprecating or anything, I know absolutely nothing about working in customer service or customer experience. I didn’t go to school […]
Continue reading »Mean faces, name calling, yelling in anger, and spitting all seem to be par for the course when it comes to raising young boys — […]
Continue reading »This article was originally published as a featured contributor on ICMI. You’re running fast through the forest. Sweat drips off your forehead, heart wildly beating […]
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