Identifying Our Customers And Serving Them Better
This article was originally published on CustomerThink on November 10, 2020, and is being reposted with the permission of the editor. Click here to read […]
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I just love Christmas movies as evidenced by the dozen or so that I dust off and watch every December. In past years I’ve written […]
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I was recently with my father-in-law at a doughnut shop. The line was fairly long and not moving quickly. The person behind the counter serving […]
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I was recently asked to share some ideas and tips with the readers at Customer Service Weekly as part of a larger Black Friday Survival […]
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I was trying to remember where I originally heard or read the concept, “One to say yes. Two to say no.” Of course, it was […]
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This article was originally published on CustomerThink and is being reposted with permission from the editor. Click here to read the original. My first job […]
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Early in my career as a customer service leader, I worked for a company that had a tradition of ordering lunch for the entire office […]
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I recently wrote an article about a new quality process where I coached my team without showing them a score. So far it’s going great […]
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I’ve written and spoken extensively in the past on whether or not quality scores are essential to contact center quality assurance. You can read a […]
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I was recently cleaning out my inbox and saw a notification from Nextdoor.com. In it, one of my neighbors asked if we were in danger […]
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