Your customer service “Oh Sh*t Kit”
Planning the bachelorette party for a dear friend, I knew that “Oh Sh*t Kits” are a must to include for the bride tribe. In each […]
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“A CX Moment With Calm” Along With 6 Other Recent Updates
I periodically have a variety of updates and resources that I’ve contributed to that I want to share on this blog. This won’t be a […]
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How FruitStand delivers tasty fruit and customer smiles with Re:amaze
Caviar limes are a cult classic with FruitStand customers. Some purchase them every month, hooked on these pickle-shaped pinky finger-sized fruits. Slice them in half […]
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3 Reflections From a Downright Easy Lego Experience
In a household with three elementary age boys, it may not come as a surprise that we’re inundated with Legos. In fact, I’m pretty sure […]
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Macros Are an Essential Contact Center Tool… if Used Correctly. Here’s How
This article was originally published on CustomerThink on November 10, 2020, and is being reposted with the permission of the editor. Click here to read […]
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8 Proof Points that Buddy the Elf is a Contact Center Expert
I just love Christmas movies as evidenced by the dozen or so that I dust off and watch every December. In past years I’ve written […]
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The Responsibility of Front Line Staff When Lines are Long
I was recently with my father-in-law at a doughnut shop. The line was fairly long and not moving quickly. The person behind the counter serving […]
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Thrive, Not Survive During Those Contact Center Peaks
I was recently asked to share some ideas and tips with the readers at Customer Service Weekly as part of a larger Black Friday Survival […]
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Adopting a “One to say yes. Two to say no” Policy in the Contact Center
I was trying to remember where I originally heard or read the concept, “One to say yes. Two to say no.” Of course, it was […]
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New Contact Center Leaders, Here are Practical Solutions to Four Problems You’re Likely to Face
This article was originally published on CustomerThink and is being reposted with permission from the editor. Click here to read the original. My first job […]
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