Contact Center Archives - Customer Service Life

The Way It’s Always Been Done

Posted on May 16, 2022 by Jeremy Watkin

I’ve never really considered myself a “reptile person.” On those occasions where I’ve encountered snakes while hiking or working in the yard, I always jump […]

Contact Center, Customer Experience, Customer Service, CXQOTD, Jeremy

Optimizing Self-Service: 4 Lessons Learned from Our Chatbot Journey

Posted on May 11, 2022 by Jeremy Watkin

This article was originally published on CustomerThink and is being reposted with the permission of the editor. Almost exactly a year ago, I published a […]

Contact Center, Customer Experience, Customer Service, Jeremy

Striking the Right Balance as a Customer Service Leader

Posted on December 6, 2021 by Jeremy Watkin

As a customer service leader, there’s a certain balance I’ve struggled to find. Specifically, I’ve found myself feeling like I was failing my team on […]

Contact Center, Customer Service, Jeremy, Leadership

Your customer service “Oh Sh*t Kit”

Posted on July 23, 2021 by Jenny Dempsey

Planning the bachelorette party for a dear friend, I knew that “Oh Sh*t Kits” are a must to include for the bride tribe. In each […]

Contact Center, Customer Experience, Customer Service, Jenny, Motivation

“A CX Moment With Calm” Along With 6 Other Recent Updates

Posted on April 14, 2021 by Jeremy Watkin

I periodically have a variety of updates and resources that I’ve contributed to that I want to share on this blog. This won’t be a […]

Contact Center, Customer Experience, Customer Service, Jeremy

How FruitStand delivers tasty fruit and customer smiles with Re:amaze

Posted on February 4, 2021 by Jenny Dempsey

Caviar limes are a cult classic with FruitStand customers. Some purchase them every month, hooked on these pickle-shaped pinky finger-sized fruits. Slice them in half […]

Contact Center, Customer Service, Jenny

3 Reflections From a Downright Easy Lego Experience

Posted on January 25, 2021 by Jeremy Watkin

In a household with three elementary age boys, it may not come as a surprise that we’re inundated with Legos. In fact, I’m pretty sure […]

Contact Center, Customer Experience, Jeremy

Macros Are an Essential Contact Center Tool… if Used Correctly. Here’s How

Posted on January 7, 2021 by Jeremy Watkin

This article was originally published on CustomerThink on November 10, 2020, and is being reposted with the permission of the editor. Click here to read […]

Contact Center, Customer Service, Jeremy