Identifying Our Customers And Serving Them Better
Caviar limes are a cult classic with FruitStand customers. Some purchase them every month, hooked on these pickle-shaped pinky finger-sized fruits. Slice them in half […]
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In a household with three elementary age boys, it may not come as a surprise that we’re inundated with Legos. In fact, I’m pretty sure […]
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This article was originally published on CustomerThink on November 10, 2020, and is being reposted with the permission of the editor. Click here to read […]
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I just love Christmas movies as evidenced by the dozen or so that I dust off and watch every December. In past years I’ve written […]
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I was recently with my father-in-law at a doughnut shop. The line was fairly long and not moving quickly. The person behind the counter serving […]
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I was recently asked to share some ideas and tips with the readers at Customer Service Weekly as part of a larger Black Friday Survival […]
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I was trying to remember where I originally heard or read the concept, “One to say yes. Two to say no.” Of course, it was […]
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This article was originally published on CustomerThink and is being reposted with permission from the editor. Click here to read the original. My first job […]
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Early in my career as a customer service leader, I worked for a company that had a tradition of ordering lunch for the entire office […]
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I recently wrote an article about a new quality process where I coached my team without showing them a score. So far it’s going great […]
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