Bad Customer Service Archives - Customer Service Life

And The Streak Ends At 1…

Posted on September 10, 2020 by Jeremy Watkin

Great customer service has so much in common with a great streak. When I think of streaks, I’m reminded of Joe DiMaggio’s 56-game hitting streak, […]

Bad Customer Service, Customer Experience, Jeremy

Removed From my Blog and my Life Forever

Posted on May 5, 2020 by Jeremy Watkin

From the very beginning of this blog, it’s always been our practice to observe both good and bad customer experiences with the goal of learning […]

Bad Customer Service, Customer Experience, Customer Service, Good Customer Service, Jeremy

The Subtle Differences Between Good and Bad Customer Service

Posted on October 8, 2018 by Jeremy Watkin

This article was originally published on the FCR blog on August 31, 2018. Click here to read the original. I recently spent some time with […]

Bad Customer Service, Customer Service, Good Customer Service, Jeremy

A Tale of Two HVAC Repair Experiences — Part 1

Posted on January 26, 2018 by Jeremy Watkin

This article was first published on the FCR blog on January 10, 2018. Click here to read the original post. It was during the first […]

Bad Customer Service, Customer Experience, Customer Service, Jeremy

What Happens Backstage Will Not Remain Backstage in Customer Service

Posted on June 19, 2017 by Jenny Dempsey

Can I get an aaaaaayeeee–men? Van FRANCE knew what he was talking about. In any field of customer service, or in any job, what happens […]

Bad Customer Service, Customer Service, Jenny

Why I Did My Own Taxes This Year

Posted on March 6, 2017 by Jeremy Watkin

This article was originally published on the FCR blog on March 1, 2017. Click here to read the original. I’ve always filed my own taxes […]

Bad Customer Service, Customer Service, Jeremy

Is Your Customer Experience Rude to Customers?

Posted on August 24, 2016 by Jeremy Watkin

This post was originally published on the FCR blog on August 10, 2016. Click here to read the original. I know I bang on my […]

Bad Customer Service, Customer Experience, Customer Service, Jeremy

3 Reasons Why Customer Service At The DMV Has A Bad Reputation

Posted on June 10, 2016 by Jenny Dempsey

When you think of the Department of Motor Vehicles (DMV), what comes to mind? Perhaps one or more of these words: Frustration Irritation Anger Annoyance […]

Bad Customer Service, Customer Experience, Customer Service, Jenny

When The Customer Goes The Extra Mile…Literally

Posted on June 1, 2016 by Jeremy Watkin

This post was originally published on the FCR blog on May 26, 2016. Quite a few people weighed in with their opinion on my original […]

Bad Customer Service, Customer Experience, Customer Service, Jeremy

NOTICE: Complaint Department Is 300 Miles Away

Posted on April 28, 2016 by Jenny Dempsey

I saw the sign. On the door of a company that resides in the same office building as my office. While this sign is meant to […]

Bad Customer Service, Customer Experience, Jenny

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