Recommended Reading- Books

Here is a list of books we recommend.  Some of them are about customer service and others just about life.

customerherobook Be Your Customer’s Hero by Adam ToporekRead our review
rp_niceguys-204x300.jpg Nice Guys Finish First by Doug SandlerRead our review
WhosYourGladys-book-cover Who’s Your Gladys? by Marilyn Suttle and Lori Jo Vest – Read our review
HookedOnCustomers-Cover-192x300 Hooked On Customers by Robert G. Thompson – Read our review
rp_1100408-198x300.jpg Integrity Service by Ron Willingham – Watch our discussion
amazebook Amaze Every Customer Every Time by Shep HykenRead our review
Moments-of-Magic-Cover-194x300 Moments of Magic by Shep Hyken – Read our review
TheCult The Cult of the Customer by Shep Hyken – Read our review
9780688123161_p0_v1_s260x420 Raving Fans by Ken Blanchard and Sheldon Bowles- Read our review
Be Our Guest Be Our Guest by The Disney Institute – Read our review
Layout 1 Service Failure by Jeff Toister – Watch our hangout with Jeff
manssearch Man’s Search For Meaning by Viktor Frankl
The_7_Habits_of_Highly_Effective_People The Seven Habits of Highly Effective People by Stephen Covey
SocialPursuit-144952_259x400 The Pursuit of Social Business Excellence by Vala Afshar and Brad Martin
rantrave Turning Rants Into Raves by Randi Busse and Carol Heady – Watch our hangout with Randi Busse
masteringfrencheating Mastering the Art of French Eating by Ann Mah – Read our review
strengths-finder-2-0-400x400-imadfys5bg7kphfz Strengths Finder 2.0 by Tom Rath – Read some of our strengths discussions
nowdiscover Now, Discover Your Strengths by Marcus Buckingham and Donald Clifton
triballeadership Tribal Leadership by Dave Logan, John King and Halee Fischer-Wright
outsidein Outside In by Harley Manning and Kerry BodineRead our review


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