Recommended Reading- Books

Here is a list of books we recommend. Some of them are about customer service and others just about life.

	Be Your Customer’s Hero by Adam Toporek– Read our review
	Nice Guys Finish First by Doug Sandler– Read our review
	Who’s Your Gladys? by Marilyn Suttle and Lori Jo Vest – Read our review
	Hooked On Customers by Robert G. Thompson – Read our review
	Integrity Service by Ron Willingham – Watch our discussion
	Amaze Every Customer Every Time by Shep Hyken – Read our review
	Moments of Magic by Shep Hyken – Read our review
	The Cult of the Customer by Shep Hyken – Read our review
	Raving Fans by Ken Blanchard and Sheldon Bowles- Read our review
	Be Our Guest by The Disney Institute – Read our review
	Service Failure by Jeff Toister – Watch our hangout with Jeff
	Man’s Search For Meaning by Viktor Frankl
	The Seven Habits of Highly Effective People by Stephen Covey
	The Pursuit of Social Business Excellence by Vala Afshar and Brad Martin
	Turning Rants Into Raves by Randi Busse and Carol Heady – Watch our hangout with Randi Busse
	Mastering the Art of French Eating by Ann Mah – Read our review
	Strengths Find er 2.0 by Tom Rath – Read some of our strengths discussions
	Now, Discover Your Strengths by Marcus Buckingham and Donald Clifton
	Tribal Leadership by Dave Logan, John King and Halee Fischer-Wright
	Outside In by Harley Manning and Kerry Bodine– Read our review

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Shep

March 5, 2014 at 2:51 pm

Now this is quite a list! And, I’m honored to be included. Thank you! With the exception of Ann Mah’s French Eating book, I’ve read all of the books on the list. Great books! Thank you again!

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- Jeremy Watkin
  
  March 19, 2014 at 8:55 pm
  
  You’re very welcome Shep!
  
  Reply
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Marilyn Suttle

November 28, 2014 at 11:05 am

I’m appreciating you for including my book in this esteemed list filled with some of my favorite fellow authors. Thanks for sharing Gladys with your readers!

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Jeff Toister

December 1, 2014 at 6:42 am

Thanks for including me, Jeremy! This is a great list.

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