Motivation Archives - Customer Service Life

5 things I learned from taking bereavement leave

Posted on April 6, 2022 by Jenny Dempsey

My dad died on a Saturday in March 2022. An expected, yet unexpected, passing, I learn in the hospital that I am listed as his […]

Jenny, Motivation

It’s ok to not face your fears

Posted on March 30, 2022 by Jenny Dempsey

I didn’t want to dive for the baseball. While I’m not necessarily out of shape, I am not what you’d call “athletic” when it comes […]

Jenny, Motivation

Sometimes you win and sometimes you learn

Posted on March 14, 2022 by Jeremy Watkin

My kids have this sign hanging in their room that says “Sometimes you win and sometimes you learn.” I’m pretty sure it’s just a cheesy […]

Customer Experience, Jeremy, Motivation

Adapting expectations for yourself and your customers

Posted on January 10, 2022 by Jenny Dempsey

In the summer of 2021, I start planning a vacation to Hawaii. Counting down the days, it finally arrives. My first actual vacation since February […]

Jenny, Leadership, Motivation

Your customer service “Oh Sh*t Kit”

Posted on July 23, 2021 by Jenny Dempsey

Planning the bachelorette party for a dear friend, I knew that “Oh Sh*t Kits” are a must to include for the bride tribe. In each […]

Contact Center, Customer Experience, Customer Service, Jenny, Motivation

The course that almost didn’t happen: How I worked through imposter syndrome to create a course with Udemy

Posted on July 21, 2021 by Jenny Dempsey

I just launched a Business Course with Udemy called Your Customer Service Toolbox: Best Practices for Beginners. Udemy is an incredible global online platform where […]

Customer Service, Jenny, Motivation

This is my story about having an anxiety attack at work

Posted on May 4, 2021 by Jenny Dempsey

How are you…really? I mean, REALLY? For 2021’s Mental Health Awareness Month, the National Alliance of Mental Health amplifies the message of “You Are Not […]

Jenny, Motivation

Lessons from the Slow Play

Posted on March 9, 2021 by Jeremy Watkin

Lately, I’ve been partaking in a variety of different activities in my life that require a bit of a time commitment. These include home improvement, […]

Customer Experience, Customer Service, Jeremy, Motivation