Your customer service “Oh Sh*t Kit”
Planning the bachelorette party for a dear friend, I knew that “Oh Sh*t Kits” are a must to include for the bride tribe. In each […]
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The course that almost didn’t happen: How I worked through imposter syndrome to create a course with Udemy
I just launched a Business Course with Udemy called Your Customer Service Toolbox: Best Practices for Beginners. Udemy is an incredible global online platform where […]
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This is my story about having an anxiety attack at work
How are you…really? I mean, REALLY? For 2021’s Mental Health Awareness Month, the National Alliance of Mental Health amplifies the message of “You Are Not […]
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Lessons from the Slow Play
Lately, I’ve been partaking in a variety of different activities in my life that require a bit of a time commitment. These include home improvement, […]
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The best piece of advice to challenge fears when starting a new job
When you start a new job, there are many natural and normal fears that come along with it. Things like: Am I going to be […]
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Rethinking Pain
I’ve written about my falls while running in the past. It’s no secret that I’m a bit accident prone, and I have a fresh, new […]
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There’s Always Something to Complain About
It’s been a busy week. I’m busy at my new job. My wife is working full time after not doing so for several years while […]
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Learning to Consider Others
It’s amazing the customer service insights I gain from raising my kids. We recently moved to a new neighborhood and are thrilled to have multiple […]
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Get extra support this holiday by texting Jenny
Friend and Contact Center Geek, Matt Beckwith, shared this Tweet on December 5th, 2019: How funny – to use a social media channel to connect […]
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Writing is About Paying Attention
Lately I’ve been working to be consistent on a couple writing initiatives that are helping me be more engaged in both life and work. Gratitude […]
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