Customer Service Life

How to support customers when the service is buggy

Posted on December 2, 2022 by Jenny Dempsey

“Please also include a section that deals with situations where the product (software) quality is not good because of which the customers always get stuck […]

Customer Experience, Customer Service, Jenny, Motivation

3 Practical Ways Your Customer Support Team Can and Should Listen to Customers

Posted on November 16, 2022 by Jeremy Watkin

This article was originally published on CustomerThink and is being reposted with permission from the editor. I was recently thinking about certain practices we talk […]

Contact Center, Customer Experience, Jeremy

6 Questions to Assess Your Contact Center’s Readiness to Identify Customer-Impacting Issues

Posted on November 10, 2022 by Jeremy Watkin

This article was originally published on CustomerThink and is being reposted with permission from the editor. A customer contacts us with an apparent product issue. […]

Contact Center, Customer Experience, Jeremy

3 Things Spin class taught me about customer experience

Posted on October 5, 2022 by Jenny Dempsey

Seven years ago, a minor knee injury stops me from my daily run route. I change it up to hot yoga, drinking the Ommm Kool-Aid […]

Customer Experience, Jenny, Leadership, Motivation

5 Life Lessons Learned from Fishing with a Guide

Posted on September 28, 2022 by Jeremy Watkin

One thing that the state of Oregon did for me in the four short years that I lived there was to rekindle my love of […]

Customer Experience, Customer Service, Jeremy

4 Internal Customer Support Practices for the Modern Contact Center

Posted on August 1, 2022 by Jeremy Watkin

This article was originally published on CustomerThink and is being reposted with the permission of the editor. Thinking back to the early days of my […]

Contact Center, Customer Service, Jeremy

Why I’ve remained loyal to my hair stylist

Posted on June 21, 2022 by Jenny Dempsey

I’ve been seeing my hair stylist, Andrea Spurdle at Citizen Salon in Oceanside, CA, for almost 3 years. I look forward to getting my hair […]

Customer Experience, Good Customer Service, Jenny

The Way It’s Always Been Done

Posted on May 16, 2022 by Jeremy Watkin

I’ve never really considered myself a “reptile person.” On those occasions where I’ve encountered snakes while hiking or working in the yard, I always jump […]

Contact Center, Customer Experience, Customer Service, CXQOTD, Jeremy

Optimizing Self-Service: 4 Lessons Learned from Our Chatbot Journey

Posted on May 11, 2022 by Jeremy Watkin

This article was originally published on CustomerThink and is being reposted with the permission of the editor. Almost exactly a year ago, I published a […]

Contact Center, Customer Experience, Customer Service, Jeremy