Customer Service Life

The Joy of Progress

Posted on September 22, 2021 by Jeremy Watkin

The process of teaching my kids to swim hasn’t necessarily been an easy one. Between friends with pools and trips to San Diego beaches, the […]

Jeremy, Leadership

What the butcher at Ralph’s Grocery Store taught me about #CX

Posted on August 25, 2021 by Jenny Dempsey

A vegetarian walks into the butcher section at her local grocery store… No, this isn’t the start of a joke. It’s what happened to me […]

Customer Experience, Good Customer Service, Jenny

Recap with SignalVOC: Building a CX Function From Support

Posted on August 11, 2021 by Jenny Dempsey

Recently I participated in a virtual event with the wonderful Mary Cleary of SignalVoC, a community that highlights CX leaders across Customer Success, Customer Support, […]

Customer Experience, Jenny

“Oops! That shouldn’t be free!” How to recover from #CX goofs

Posted on July 26, 2021 by Jenny Dempsey

The price for the fruit on my company’s ecommerce website was $0.00. Yeah, I (now) don’t think that looks right either. 12 customers thought it […]

Customer Experience, Jenny

Your customer service “Oh Sh*t Kit”

Posted on July 23, 2021 by Jenny Dempsey

Planning the bachelorette party for a dear friend, I knew that “Oh Sh*t Kits” are a must to include for the bride tribe. In each […]

Contact Center, Customer Experience, Customer Service, Jenny, Motivation

The course that almost didn’t happen: How I worked through imposter syndrome to create a course with Udemy

Posted on July 21, 2021 by Jenny Dempsey

I just launched a Business Course with Udemy called Your Customer Service Toolbox: Best Practices for Beginners. Udemy is an incredible global online platform where […]

Customer Service, Jenny, Motivation

Tooth be told: A customer experience about my teeth

Posted on July 16, 2021 by Jenny Dempsey

I was 15 the first time my jaw got stuck open. My parents were probably delighted as I was unable to blab about school or […]

Customer Experience, Jenny

Online Reviews: A Window Into the Truth About Your Company

Posted on May 5, 2021 by Jeremy Watkin

Since beginning my new role as a customer service and experience leader, I’ve gained a bit of new experience. I, along with my team, am […]

Customer Experience, Customer Service, Jeremy

This is my story about having an anxiety attack at work

Posted on May 4, 2021 by Jenny Dempsey

How are you…really? I mean, REALLY? For 2021’s Mental Health Awareness Month, the National Alliance of Mental Health amplifies the message of “You Are Not […]

Jenny, Motivation