Customer Service Life

Your customer service “Oh Sh*t Kit”

Posted on July 23, 2021 by Jenny Dempsey

Planning the bachelorette party for a dear friend, I knew that “Oh Sh*t Kits” are a must to include for the bride tribe. In each […]

Contact Center, Customer Experience, Customer Service, Jenny, Motivation

The course that almost didn’t happen: How I worked through imposter syndrome to create a course with Udemy

Posted on July 21, 2021 by Jenny Dempsey

I just launched a Business Course with Udemy called Your Customer Service Toolbox: Best Practices for Beginners. Udemy is an incredible global online platform where […]

Customer Service, Jenny, Motivation

Tooth be told: A customer experience about my teeth

Posted on July 16, 2021 by Jenny Dempsey

I was 15 the first time my jaw got stuck open. My parents were probably delighted as I was unable to blab about school or […]

Customer Experience, Jenny

Online Reviews: A Window Into the Truth About Your Company

Posted on May 5, 2021 by Jeremy Watkin

Since beginning my new role as a customer service and experience leader, I’ve gained a bit of new experience. I, along with my team, am […]

Customer Experience, Customer Service, Jeremy

This is my story about having an anxiety attack at work

Posted on May 4, 2021 by Jenny Dempsey

How are you…really? I mean, REALLY? For 2021’s Mental Health Awareness Month, the National Alliance of Mental Health amplifies the message of “You Are Not […]

Jenny, Motivation

“A CX Moment With Calm” Along With 6 Other Recent Updates

Posted on April 14, 2021 by Jeremy Watkin

I periodically have a variety of updates and resources that I’ve contributed to that I want to share on this blog. This won’t be a […]

Contact Center, Customer Experience, Customer Service, Jeremy

How to Optimize Zendesk to Deliver Both Effective and Efficient Customer Support

Posted on April 6, 2021 by Jeremy Watkin

This article was originally published on CustomerThink and is being reposted with the permission of the editor. Click here to read the original post. Just […]

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5 Favorite Quotes from “Excellence Wins” by Horst Schulze

Posted on March 25, 2021 by Jeremy Watkin

For those of us in the business of serving customers, when Horst Schulze, co-founder and former president of the Ritz-Carlton Hotel Company speaks, we listen. […]

Books, Customer Experience, Customer Service, Jeremy

Lessons from the Slow Play

Posted on March 9, 2021 by Jeremy Watkin

Lately, I’ve been partaking in a variety of different activities in my life that require a bit of a time commitment. These include home improvement, […]

Customer Experience, Customer Service, Jeremy, Motivation