
Response Etiquette for Public Customer Comments
Nothing can derail a perfect day in the contact center like a public comment from a customer calling your company out for a feature or […]
Continue reading »Identifying Our Customers And Serving Them Better
Nothing can derail a perfect day in the contact center like a public comment from a customer calling your company out for a feature or […]
Continue reading »Early in my career as a contact center manager, I did many things that make me cringe nowadays. One such thing was requiring my team […]
Continue reading »We’ve had a certain lingering bug for a long, long time. We suspected that a bug existed in our system because customers often complained about […]
Continue reading »Going through a layoff can be really tough and emotional. Personally, when I got laid off, it shook my confidence, tested my resilience, and left […]
Continue reading »In a world where “out with the old, in with the new” often prevails, furniture flipping stands as a testament to the transformative power of […]
Continue reading »Who doesn’t love adorable puppies at special events? I’m thrilled to be a volunteer with The Animal Pad’s Puppy Party Program where we bring rescue puppies […]
Continue reading »As an early-morning runner with a dog, one of the most essential pieces of equipment to ensure success is my headlamp. As a clumsy human […]
Continue reading »Losing a job can be a rollercoaster of emotions, and I’m here to share my story with you, as well as extend an invitation to […]
Continue reading »One of my favorite things about writing and speaking about customer experience, customer service, and contact centers is the opportunity to connect with others in […]
Continue reading »Who doesn’t love puppies? They’re cute, cuddly, and have a way of brightening up even the gloomiest of days. But did you know that they […]
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