
The Way It’s Always Been Done
I’ve never really considered myself a “reptile person.” On those occasions where I’ve encountered snakes while hiking or working in the yard, I always jump […]
Continue reading »Identifying Our Customers And Serving Them Better
I’ve never really considered myself a “reptile person.” On those occasions where I’ve encountered snakes while hiking or working in the yard, I always jump […]
Continue reading »This article was originally published on CustomerThink and is being reposted with the permission of the editor. Almost exactly a year ago, I published a […]
Continue reading »My dad died on a Saturday in March 2022. An expected, yet unexpected, passing, I learn in the hospital that I am listed as his […]
Continue reading »I didn’t want to dive for the baseball. While I’m not necessarily out of shape, I am not what you’d call “athletic” when it comes […]
Continue reading »My kids have this sign hanging in their room that says “Sometimes you win and sometimes you learn.” I’m pretty sure it’s just a cheesy […]
Continue reading »In the summer of 2021, I start planning a vacation to Hawaii. Counting down the days, it finally arrives. My first actual vacation since February […]
Continue reading »I just upgraded my iPhone from an 8 to the 13 Pro. I actually went into the store to make the change. Old school, I […]
Continue reading »As a customer service leader, there’s a certain balance I’ve struggled to find. Specifically, I’ve found myself feeling like I was failing my team on […]
Continue reading »The process of teaching my kids to swim hasn’t necessarily been an easy one. Between friends with pools and trips to San Diego beaches, the […]
Continue reading »A vegetarian walks into the butcher section at her local grocery store… No, this isn’t the start of a joke. It’s what happened to me […]
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