Customer Service Life

5 Essential Qualities of a Thought Leader

Posted on February 19, 2021 by Jeremy Watkin

It was such an honor to be recognized as a top contact center and customer experience thought leader by ICMI for the seventh year in […]

Customer Experience, Customer Service, Jeremy

Stimulating Thoughts on Reducing Customer Friction

Posted on February 8, 2021 by Jeremy Watkin

Who doesn’t love a good workaround? A system doesn’t work as expected, so we contact customer support and they say something like, “install this free […]

Customer Experience, Customer Service, Jeremy

How FruitStand delivers tasty fruit and customer smiles with Re:amaze

Posted on February 4, 2021 by Jenny Dempsey

Caviar limes are a cult classic with FruitStand customers. Some purchase them every month, hooked on these pickle-shaped pinky finger-sized fruits. Slice them in half […]

Contact Center, Customer Service, Jenny

3 Reflections From a Downright Easy Lego Experience

Posted on January 25, 2021 by Jeremy Watkin

In a household with three elementary age boys, it may not come as a surprise that we’re inundated with Legos. In fact, I’m pretty sure […]

Contact Center, Customer Experience, Jeremy

Customer Service Lessons from Non-Customer-Facing Roles

Posted on January 13, 2021 by Jeremy Watkin

I’m about six months into my role as Director of Customer Support at NumberBarn — and in this role, I have the pleasure of interacting […]

Customer Experience, Customer Service, Jeremy

That side of ranch impacts the customer experience

Posted on January 11, 2021 by Jenny Dempsey

My favorite vegan fast food chain, Plant Power, makes delicious food. Their service is top notch with friendly team members and an upbeat, casual environment. […]

Customer Experience, Good Customer Service, Jenny

Macros Are an Essential Contact Center Tool… if Used Correctly. Here’s How

Posted on January 7, 2021 by Jeremy Watkin

This article was originally published on CustomerThink on November 10, 2020, and is being reposted with the permission of the editor. Click here to read […]

Contact Center, Customer Service, Jeremy