
How to support customers when the service is buggy
“Please also include a section that deals with situations where the product (software) quality is not good because of which the customers always get stuck […]
Continue reading »Identifying Our Customers And Serving Them Better
“Please also include a section that deals with situations where the product (software) quality is not good because of which the customers always get stuck […]
Continue reading »One thing that the state of Oregon did for me in the four short years that I lived there was to rekindle my love of […]
Continue reading »This article was originally published on CustomerThink and is being reposted with the permission of the editor. Thinking back to the early days of my […]
Continue reading »I’ve never really considered myself a “reptile person.” On those occasions where I’ve encountered snakes while hiking or working in the yard, I always jump […]
Continue reading »This article was originally published on CustomerThink and is being reposted with the permission of the editor. Almost exactly a year ago, I published a […]
Continue reading »As a customer service leader, there’s a certain balance I’ve struggled to find. Specifically, I’ve found myself feeling like I was failing my team on […]
Continue reading »Planning the bachelorette party for a dear friend, I knew that “Oh Sh*t Kits” are a must to include for the bride tribe. In each […]
Continue reading »I just launched a Business Course with Udemy called Your Customer Service Toolbox: Best Practices for Beginners. Udemy is an incredible global online platform where […]
Continue reading »Since beginning my new role as a customer service and experience leader, I’ve gained a bit of new experience. I, along with my team, am […]
Continue reading »I periodically have a variety of updates and resources that I’ve contributed to that I want to share on this blog. This won’t be a […]
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