Customer Service Archives - Customer Service Life

How to support customers when the service is buggy

Posted on December 2, 2022 by Jenny Dempsey

“Please also include a section that deals with situations where the product (software) quality is not good because of which the customers always get stuck […]

Customer Experience, Customer Service, Jenny, Motivation

5 Life Lessons Learned from Fishing with a Guide

Posted on September 28, 2022 by Jeremy Watkin

One thing that the state of Oregon did for me in the four short years that I lived there was to rekindle my love of […]

Customer Experience, Customer Service, Jeremy

4 Internal Customer Support Practices for the Modern Contact Center

Posted on August 1, 2022 by Jeremy Watkin

This article was originally published on CustomerThink and is being reposted with the permission of the editor. Thinking back to the early days of my […]

Contact Center, Customer Service, Jeremy

The Way It’s Always Been Done

Posted on May 16, 2022 by Jeremy Watkin

I’ve never really considered myself a “reptile person.” On those occasions where I’ve encountered snakes while hiking or working in the yard, I always jump […]

Contact Center, Customer Experience, Customer Service, CXQOTD, Jeremy

Optimizing Self-Service: 4 Lessons Learned from Our Chatbot Journey

Posted on May 11, 2022 by Jeremy Watkin

This article was originally published on CustomerThink and is being reposted with the permission of the editor. Almost exactly a year ago, I published a […]

Contact Center, Customer Experience, Customer Service, Jeremy

Striking the Right Balance as a Customer Service Leader

Posted on December 6, 2021 by Jeremy Watkin

As a customer service leader, there’s a certain balance I’ve struggled to find. Specifically, I’ve found myself feeling like I was failing my team on […]

Contact Center, Customer Service, Jeremy, Leadership

Your customer service “Oh Sh*t Kit”

Posted on July 23, 2021 by Jenny Dempsey

Planning the bachelorette party for a dear friend, I knew that “Oh Sh*t Kits” are a must to include for the bride tribe. In each […]

Contact Center, Customer Experience, Customer Service, Jenny, Motivation

The course that almost didn’t happen: How I worked through imposter syndrome to create a course with Udemy

Posted on July 21, 2021 by Jenny Dempsey

I just launched a Business Course with Udemy called Your Customer Service Toolbox: Best Practices for Beginners. Udemy is an incredible global online platform where […]

Customer Service, Jenny, Motivation