Awards and Recognition
We have been recognized numerous times for our customer service and customer experience thought leadership and it’s always an honor to be included among some incredible people and recognized by some amazing companies. Check out our awards and recognition below.
 The article “Optimizing Self-Service: 4 Lessons Learned from Our Chatbot Journey” earned a 2022 Customer Contact Central MVP Award. |
 Jenny and Jeremy were named to ICMI’s Top 25 Thought Leader List for 2023. See the list here. |
 8×8 named Jeremy to the list of 23 CX Influencers to follow in 2023. Check out the list here. |
 Thomas Laird, the Contact Center Geek named Jeremy to the 2023 Dodecagon of Distinction. See his post on LinkedIn. |
 HelpCrunch named Customer Service Life a Top 14 Customer Service Blog to follow in 2023. Check out the full article. |
 Jeremy was honored as a Top 3 person to know in the Twitter CX Community on the Zendesk blog. Check it out. |
 Jeremy was named to the list of 42 CX Leaders You Should Be Following by Chattermill in 2022. Click here for the full list. |
Jenny and Jeremy were named Top 25 Thought Leaders by ICMI for 2022. See the full list here. |
 Jeremy was named a Top 20 CX Expert to follow in 2022 by USU. See the full post here. |
Jeremy was recognized as a Top 11 CX Contact Center Influencer You Need to Know in August 2020 but Shelf.io. Check out the full list here. |
 Jenny and Jeremy were both named to the list of top customer service influencers by ProcedureFlow. You can read the full article and see the list here. |
 Jeremy was named a Best in Class Customer Experience Thought Leader in July 2020 by Netomi. See the list of 50 CX professionals here. |
Jeremy was named a Top CX Influencer for 2020 but LitmusWorld. Click here to see the full list. |
 Jeremy was named one of the 10 Global Thought Leaders and CustomerThink Advisor for 2020 in January. The 4th consecutive year. Click here for the press release. |
 Jeremy and Jenny were named ICMI Top 50 Thought Leaders in 2019. This is the 6th consecutive year! Check out the full list. |
 Jenny and Jeremy were both finalists for the CloudCherry Top 12 CX Champ Winners in November 2019. Jenny came home with the championship belt! |
 Jeremy was named a Top 25 CX Influencer of 2019 by Panviva. Check out the entire list. |
 Jeremy (#13) was named a Top 20 CX Influencers to Follow in 2019 by Unymira in September 2019. View the full list here. |
| Jeremy (#9) and Jenny (#13) were named Top 30 Contact Center Influencers by ProcedureFlow. View the full list here. |
Jeremy was recognized as a Customer Service Influencer by Fit Small Business for 2019. Click here to see the full list. |
In December of 2018, Jenny and Jeremy were recognized in ICMI’s Top 50 Thought Leaders to Follow on Twitter. See the full list here. |
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In May 2018, Jeremy was named a Top 25 CX Influencer to Follow by Panviva. Click here to read the article. |
Customer Service Life was listed at #47 on the list of Top 50 customer experience blogs and influencers by Lucep. Click here to see the full list. |
 Customer Service Life was listed as one of the Best Customer Service Blogs for 2018 on July 30. Click here to see the full list. |
 Jenny (#10) and Jeremy (#5) were listed among The ICMI Top 50 Thought Leaders for 2017. Click here to read the article. |
 Jenny (18) and Jeremy (26) were named among the Top 50 Call Center Twitter Accounts to Follow in 2017 by PlayVox. Click here to read the article. |
 Customer Service Life was recognized by Feedspot as a Top 50 Customer Service Blog for 2017. Click here to see the entire list. |
 Jeremy was named one of the Top 25 Thought Leaders in Technical Support and Service Management by Help Desk Institute (HDI). Click here view the list in its entirety. |
 Jeremy and Jenny were named Top 50 Thought Leaders by ICMI for 2016! Click here view the entire list and follow a bunch of customer care experts. |
Jeremy was named a Top 100 Customer Success Influencer by Mindtouch for 2016. Click here view the entire list and follow a bunch of customer care experts. |
 Jeremy was included in The Vcare Top 50 Customer Care Influencers. Click here to view the entire list and follow a bunch of customer care experts. |
 Jeremy and Jenny were featured on ICMI’s Top 50 Thought Leaders for 2015. Jeremy made it to #14 on the list and Jenny at #41. Click here to see and follow all 50. |
Jenny and Jeremy were recognized in May 2015 by MindTouch in a list of the Top 100 Customer Success Influencers. |
 In an article by ICMI, Jenny and Jeremy were listed in the Top 50 Contact Center Thought Leaders On Twitter. Jenny ranked #45 and Jeremy ranked #17 on the list! |
 Phone.com won the bronze award for Customer Service Department of the Year – Telecommunications at the 2014 Stevie Awards on February 21 in Las Vegas, Nevada. |
 Phone.com was the recipient of the 2013 Best Practice In Customer Service award presented by the New York Enterprise Report. This was due in large part to Jeremy and Jenny’s leadership. |
 Jeremy was ranked#85 in the “Top 100 Most Social Customer Service Pros On Twitter” article by Vala Afshar on the Huffington Post. |
 Customer Service Life ranked #53 in the top 100 most influential customer service Twitter accounts by CallCentre. Jeremy was voted #78. |