Identifying Our Customers And Serving Them Better
This article was originally published on CustomerThink and is being reposted with the permission of the editor. Click here to read the original post. Just […]
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You know the person who always comes bearing gifts and they’re always great gifts? I don’t consider myself to be one of those people. But […]
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Take a moment to list the variety of things you’ve failed at over the years. I have my list here in front of me. One […]
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My co-blogger, Jenny Dempsey and I are both the proud owners of new iPhones after many years as Android users. Jenny went with the iPhone […]
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As the Customer Success Manager for Phone.com, I review and respond to a lot of valuable feedback. We learn so much from what our customers say […]
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It’s kind of Zen-like to say this, but one of the most important parts of any conversation is the silence. Silence can serve many functions […]
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What is the best way to measure customer support levels? By: Alon Cohen EVP & CTO of Phone.com @alonc Many […]
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I recently had the privilege of being interviewed by TMCnet regarding our customer service at Phone.com. In all honesty, writing this blog has been so instrumental […]
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We had such a blast in January writing about how to handle customer feedback that we decided to take the plunge and do another theme […]
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If you know me, you know I absolutely love my Starbucks coffee! Back in the day, I worked as a Barista for this amazing place […]
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