
Angry Feedback is Still Valuable Feedback
We’ve had a certain lingering bug for a long, long time. We suspected that a bug existed in our system because customers often complained about […]
Continue reading »Identifying Our Customers And Serving Them Better
We’ve had a certain lingering bug for a long, long time. We suspected that a bug existed in our system because customers often complained about […]
Continue reading »In a world where “out with the old, in with the new” often prevails, furniture flipping stands as a testament to the transformative power of […]
Continue reading »Who doesn’t love adorable puppies at special events? I’m thrilled to be a volunteer with The Animal Pad’s Puppy Party Program where we bring rescue puppies […]
Continue reading »As an early-morning runner with a dog, one of the most essential pieces of equipment to ensure success is my headlamp. As a clumsy human […]
Continue reading »One of my favorite things about writing and speaking about customer experience, customer service, and contact centers is the opportunity to connect with others in […]
Continue reading »Who doesn’t love puppies? They’re cute, cuddly, and have a way of brightening up even the gloomiest of days. But did you know that they […]
Continue reading »In a world of social media, especially Instagram, I fear that we’ve fallen into a belief that more hashtags is better. Think about the last […]
Continue reading »This article was originally published on CustomerThink and is being republished with the permission of the editor. I’ve come to the realization recently after seeing […]
Continue reading »“Please also include a section that deals with situations where the product (software) quality is not good because of which the customers always get stuck […]
Continue reading »This article was originally published on CustomerThink and is being reposted with permission from the editor. I was recently thinking about certain practices we talk […]
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