Angry Feedback is Still Valuable Feedback
We’ve had a certain lingering bug for a long, long time. We suspected that a bug existed in our system because customers often complained about […]
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From Junk to Gems: The Connection Between #CX and Furniture Flipping
In a world where “out with the old, in with the new” often prevails, furniture flipping stands as a testament to the transformative power of […]
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Puppies, Guest Requests, and FreshDesk: A Tale of Streamlining Puppy Parties
Who doesn’t love adorable puppies at special events? I’m thrilled to be a volunteer with The Animal Pad’s Puppy Party Program where we bring rescue puppies […]
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Is Resolving the Customer’s Issue Good Enough, or Can We Do Better?
As an early-morning runner with a dog, one of the most essential pieces of equipment to ensure success is my headlamp. As a clumsy human […]
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Customer Service Life Updates – April 2022
One of my favorite things about writing and speaking about customer experience, customer service, and contact centers is the opportunity to connect with others in […]
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Puppy Parties: How Cute Puppies Make a Positive Impact on the Customer Experience
Who doesn’t love puppies? They’re cute, cuddly, and have a way of brightening up even the gloomiest of days. But did you know that they […]
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Tags in Your Ticketing System: How, Why, and When to Use Them
In a world of social media, especially Instagram, I fear that we’ve fallen into a belief that more hashtags is better. Think about the last […]
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5 Lessons Learned While Attempting to Boost Contact Center Productivity
This article was originally published on CustomerThink and is being republished with the permission of the editor. I’ve come to the realization recently after seeing […]
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How to support customers when the service is buggy
“Please also include a section that deals with situations where the product (software) quality is not good because of which the customers always get stuck […]
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3 Practical Ways Your Customer Support Team Can and Should Listen to Customers
This article was originally published on CustomerThink and is being reposted with permission from the editor. I was recently thinking about certain practices we talk […]
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