Integrity Service: Book Club Discussion #1
However, there’s no better time than the present to kick off our first discussion! To read more about what we’re doing with this book club, click here. Please consider the questions below and input your answers on the comments section of this post. Feel free to come up with additional discussion questions too! The more insight we have, the more we’ll learn from each other.
We’ve been reading Integrity Service by Ron Willingham.
While we didn’t specify any reading assignments, I read the first four sections and am planning on discussing them in that number of chunks each week.
Discussion Question 1: Do you agree or disagree with this statement: “It’s your personal growth that will help you advance. It’s more who you are than what you know.” Why? Do you find it challenging to focus on your personal growth while busy at work? How can you make changes to focus more on personal growth?
Discussion Question 2: Just how important is internal customer service at your company? The story of Southwest Airlines is one example that brings up how Ron watched the way the employees interacted with each other. It is also noted that, “The more value you create for internal or external customers, the more valuable you are to them and to your organization.” It helped provide a sense of security in his customer experience. Do you agree with this? How do you feel you can improve internal customer service at your company and enhance the employee experience?
Discussion Question 3: Did you read up to the “Jell-O” experience for one cafeteria worker? How often can we apply this in our daily lives. We may say, “I just answer phones and fix their problems.” But, what are we really doing and how much does it matter to discover a purpose within our daily jobs? To what benefit does having a purpose help us at work? Should we motivate our team to have a purpose? What are the challenges with this?
Leave your comments, questions and answers in the comments on this post and let us know any time if you would be interested in discussing further in one of our Google Plus Hangouts.