True Customer Service

“It’s good to know there are still true human beings with a good heart – who are yet true professionals in business, excellent at work, and genuinely care for their customers – left in the world.”

I received the comment above from a customer yesterday after helping them with billing on their account.

This quote encompasses everything that we strive to do in customer service:

  • Be honest and genuine
  • Be kind and good hearted
  • Be professional
  • Be excellent at your work
  • Be caring

I am truly humbled to receive this comment from a customer and just had to share. This post is extremely short simply because that quote says it all.

[custom_author=jenny]

Jenny Dempsey is currently the the Social Media and Customer Experience Manager for NumberBarn.com. She has worked at tech startups since 2005. She's the co-founder and regular contributor over at CustomerServiceLife.com. She's a certified health coach, but not the kind that forces you to only eat cardboard and deprive yourself of ice cream. JennyDempseyWellness.com, the company she started, was designed to bring a new type of wellness into the workplace, one that gives you permission to look deeper into yourself, rather than just on the healthy snacks in the break room. She is the mother to a toothless rescue cat named Chompers. Avocados and veggie tacos are the way to her heart. She's also a Hanson fan for life.

2 comments

  • I think we approach customer service naively and assume that people approach customers with their best interests at heart. Maybe it’s just me but this is how my parents taught me to treat people. Read our blog and you’ll learn how to treat people right. I’m proud of the fact that I work with people with this level of character!

  • Pingback: Practice What You Preach | Communicate Better Blog

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