True Customer Service

“It’s good to know there are still true human beings with a good heart – who are yet true professionals in business, excellent at work, and genuinely care for their customers – left in the world.”

I received the comment above from a customer yesterday after helping them with billing on their account.

This quote encompasses everything that we strive to do in customer service:

  • Be honest and genuine
  • Be kind and good hearted
  • Be professional
  • Be excellent at your work
  • Be caring

I am truly humbled to receive this comment from a customer and just had to share. This post is extremely short simply because that quote says it all.

[custom_author=jenny]

Jenny Dempsey is the Social Media and Customer Experience Manager for NumberBarn.com. With over a decade of customer service experience, Jenny has been recognized through social media channels as a thought leader. She is co-founder and a regular contributor on the Customer Service Life. When she's not helping or singing to customers, she is an Integrative Nutrition Health Coach, coaching clients over at her side passion project, JennyDempseyWellness.com.

2 comments

  • I think we approach customer service naively and assume that people approach customers with their best interests at heart. Maybe it’s just me but this is how my parents taught me to treat people. Read our blog and you’ll learn how to treat people right. I’m proud of the fact that I work with people with this level of character!

  • Pingback: Practice What You Preach | Communicate Better Blog

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