3 More Appearances to Share

I’ve had the opportunity to contribute to an article recently and also be interviewed a couple times and wanted to just take a quick moment to share those. Here they are:

12 Customer Service Fails

In this ebook from ICMI, Jenny and I got to share stories of service failures. Mine was the inspiration for starting this blog. Check out our stories along with ten other great ones complete with valuable lessons learned. Click here to read.

Insider Perspectives with Jeff Toister

I was honored to be interviewed by my friend and customer service expert, Jeff Toister as part of his Insider Perspectives series. In the interview, I share thoughts on the outsourcing industry. Click here to check it out.

How to Motivate Call Center Agents

I joined Steve DiGioia and Tal Shnall and discussed the current state of contact centers. It was cool to compare and contrast the contact center with their experience in the hospitality industry. Watch the full conversation right here.