
Angry Feedback is Still Valuable Feedback
We’ve had a certain lingering bug for a long, long time. We suspected that a bug existed in our system because customers often complained about […]
Continue reading »Identifying Our Customers And Serving Them Better
We’ve had a certain lingering bug for a long, long time. We suspected that a bug existed in our system because customers often complained about […]
Continue reading »As an early-morning runner with a dog, one of the most essential pieces of equipment to ensure success is my headlamp. As a clumsy human […]
Continue reading »One of my favorite things about writing and speaking about customer experience, customer service, and contact centers is the opportunity to connect with others in […]
Continue reading »In a world of social media, especially Instagram, I fear that we’ve fallen into a belief that more hashtags is better. Think about the last […]
Continue reading »This article was originally published on CustomerThink and is being republished with the permission of the editor. I’ve come to the realization recently after seeing […]
Continue reading »This article was originally published on CustomerThink and is being reposted with permission from the editor. I was recently thinking about certain practices we talk […]
Continue reading »This article was originally published on CustomerThink and is being reposted with permission from the editor. A customer contacts us with an apparent product issue. […]
Continue reading »One thing that the state of Oregon did for me in the four short years that I lived there was to rekindle my love of […]
Continue reading »This article was originally published on CustomerThink and is being reposted with the permission of the editor. Thinking back to the early days of my […]
Continue reading »I’ve never really considered myself a “reptile person.” On those occasions where I’ve encountered snakes while hiking or working in the yard, I always jump […]
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