Breaking the Ice Episode #11: Boosting Morale with Nate Brown

Finally, Breaking the Ice goes to 11 — and we’re so happy to break the ice with our always-best-dressed friend, Nate Brown. Nate is Director of Customer Experience at UL and regularly writes a blog called Customer Centric Support.

We had a little bit of fun with this episode. Here are the questions:

Icebreaker Question: What’s your favorite Halloween costume of all time?

Customer Service Question: What’s the best way to boost morale in the contact center?

We hope you’ll take the time to check out this latest episode and be sure to leave your own answers to these questions in the comments below.