Breaking the Ice Episode #23: Weird Encounters & Face to Face Customer Service w/ Steve DiGioia

In Episode #23 of Breaking the Ice we are pleased to be joined by our friend and customer service expert, Steve DiGioia. Steve is a veteran of the hospitality industry and a customer service trainer, author, teacher, and coach. In this episode we talk about weird encounters with customers and then debate which type of customer service is more difficult, face to face or over the phone.

Here are the questions for this week’s episode:

Icebreaker Question: What’s a weird (but funny) encounter you’ve had with a customer in your career?

Customer Service Question: What type of customer service is more difficult? Face to face or over the phone? What’s your #1 tip for success?

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