Coffee And Customer Service: Jenny’s Work Anniversary
In today’s Coffee and Customer Service Hangout, we celebrated Jenny’s 9 year work anniversary. It truly is a momentous occasion. We also talked about the […]
Continue reading »Author: Jeremy Watkin
Jeremy Watkin is Director of Customer Experience and Support at NumberBarn. He has more than 19 years of experience as a customer service and contact center professional leading high-performing teams in the contact center. Jeremy has been recognized numerous times as a thought leader for his writing and speaking on a variety of topics including quality management, outsourcing, customer experience, contact center technology, product marketing, social media, and more. When not working you can typically find him spending quality time with his wife Alicia and their three boys, running with his dog, or dreaming of native trout rising for a size 16 elk hair caddis. Be sure to connect with him on Twitter and LinkedIn.
Running And Customer Service — When Two Passions Converge
This past Sunday I had the privilege of running 26.2 miles (a marathon) for the fifth time in my life. This iteration was an amazing […]
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Stick To Your Guns And You May Shoot Yourself In The Foot
Let me give you a very real scenario and while you’re reading this, you can refer to the included image of me with a sheepish grin […]
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The Precarious Art Of Engaging Emotionally In Customer Service
Jenny and I were in a meeting the other day talking about project priorities with our engineers. We were trying to gauge which project to work […]
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Choosing Between A Good And A Better Customer Experience
Last week I chronicled my recent purchase of a 2003 Subaru Forester. There was only one problem with the car. The stereo was eleven years […]
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Revisiting The Question– Is There Anything Else I Can Help You With?
In a post I wrote more than a year ago, I revealed my passion for the question “Is there anything else I can help you […]
Continue reading »Coffee And Customer Service: Our Week In Review
In Coffee and Customer Service this week we reviewed all of the great posts on our blog. Jeremy kicked it off by talking about his […]
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Meet The Newest Subaru Fanatic
In a post last week I talked about my recent car accident that left me with a mangled 2002 Honda Civic with 175,000 miles. My […]
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52 Tools From Shep Hyken To Inspire Amazing Customer Service
Like many households, Saturday is the day where we kick it into gear and get stuff done around the house. On a recent Saturday, my […]
Continue reading »Coffee And Customer Service Hangout With Mitch Causey From Lesson.ly
In our most recent Coffee and Customer Service Hangout, we spoke with Mitch Causey from Lesson.ly. We enjoyed discussing a variety of topics including engaging […]
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