I Can Feel The #Delllove!
I recently used the 24/7 chat support @Dell to ask a relatively simple question about some computers we are looking to buy for the office. […]
Continue reading »Author: Jeremy Watkin
Jeremy Watkin is Director of Customer Experience and Support at NumberBarn. He has more than 19 years of experience as a customer service and contact center professional leading high-performing teams in the contact center. Jeremy has been recognized numerous times as a thought leader for his writing and speaking on a variety of topics including quality management, outsourcing, customer experience, contact center technology, product marketing, social media, and more. When not working you can typically find him spending quality time with his wife Alicia and their three boys, running with his dog, or dreaming of native trout rising for a size 16 elk hair caddis. Be sure to connect with him on Twitter and LinkedIn.
Imperfect Perfect Moments With Dad
As a son, no one is more qualified than I am to highlight my dad’s flaws. For the first thirty years of my life I […]
Continue reading »Coffee And Customer Service: Avoiding The Word NO
We didn’t plan on doing a hang out this morning but had such a lively discussion in our morning meeting today that we thought it […]
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StrengthsFinder Discussion: Achiever
Jeremy: Our StrengthsFinder discussion continues with “Achiever.” To very briefly summarize achiever these are the people who have the need to set goals and accomplish them […]
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Why I Tipped The Singer Guy At PDX
I am by no means a heavy business traveler however, my work does take me up to Eugene, Oregon every so often. From San Diego […]
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Introducing Darren’s Law
If you’ve worked in a call center for any length of time you know that trying to coordinate any form of a meeting is a […]
Continue reading »Coffee And Customer Service: Being On Time!
In today’s hang out, I called upon my good friend Jenny for help in being on time to meetings. I am one of those people […]
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Awesome Is In The Eye Of The Beholder
To illustrate a point this week, I asked our customer service team to each send me an image that best exemplified the word “AWESOME.” Here […]
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Building A Customer Service Team Of Experts
At my house, I call the plumber often and let me tell you how the process usually goes down. I’ll have a plumbing repair to […]
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When I Say Empathy, This Is What I Mean
I had my wisdom teeth extracted a week ago and the two words I have learned you don’t want to hear in relation to teeth […]
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