Guest Author, Author at Customer Service Life

Making Great Customer Service a Part of Your Culture

Posted on December 26, 2013 by Guest Author

Companies that provide great customer service have a way of engraining it in their culture. They make customer service everyone’s job, not just the customer […]

Customer Service

How To Be A Customer Service Chameleon

Posted on December 19, 2013 by Guest Author

As a customer service chameleon, your greatest asset is your adaptability. You must be able to transform your tone and rapport with a customer based […]

Customer Experience, Customer Service

Why Small Businesses Will Always Be Better At Customer Service

Posted on December 13, 2013 by Guest Author

Small businesses will always have the competitive edge when it comes to customer service. For one simple, yet profound difference – the people. As a […]

Customer Experience, Customer Service, Good Customer Service

Maximizing Media In Your Customer Experience When Words Just Don’t Cut It

Posted on November 25, 2013 by Guest Author

Words are beautiful, tangible, and have the ability to flow across a page like a river of gold. At the same time, words also have […]

Customer Experience, Customer Service

Shock And Awe: Apple Customer Service

Posted on November 15, 2013 by Guest Author

Nothing like a good slap in the face customer service style to make you really wake up and realize that there’s a whole Major League […]

Customer Experience, Customer Service

4 Tips To Excel At Customer Service And Marriage

Posted on November 8, 2013 by Guest Author

Customer service is…are you ready for it? Here it comes. Customer service is like a marriage between you (the company) and the customer. Crazy, right? […]

Customer Service